At a Glance
- Tasks: Support clients and manage course bookings while ensuring exceptional customer service.
- Company: Join a growing team in a dynamic training environment.
- Benefits: Competitive salary, flexible working hours, and a supportive team culture.
- Other info: Opportunity for personal growth and to contribute to a positive team atmosphere.
- Why this job: Be the backbone of our sales team and make a real difference for clients.
- Qualifications: Experience in admin or customer service with strong communication skills.
The predicted salary is between 28000 - 28000 £ per year.
Sales Support Administrator Gloucestershire GL12 £28k pa
Hours: Mon Thurs 8am 4pm, Fri 8am 3:30pm 1 day WFH We are looking to recruit an organised, proactive, and customer-focused Sales Support Administrator to join a growing team.
This is an excellent opportunity for someone who enjoys building relationships, providing exceptional customer service, and ensuring that business processes run smoothly behind the scenes.
Working closely with the businesses Sales and Account Management teams, you'll play a key role in supporting clients throughout their training journey, managing enquiries, coordinating course bookings, and helping to deliver an outstanding customer experience.
If you're a strong communicator with excellent organisational skills and enjoy working in a fast-paced environment, we'd love to hear from you.
R esponsibilities will include for the Sales Support Administrator Managing provisional course bookings and ensuring delegate places are confirmed or released within agreed timescales.
Supporting Account Managers with onsite training course requests, ensuring all documentation and purchase orders are received promptly.
Monitoring course attendance numbers and assisting with course scheduling and cancellations where required.
Contacting clients regarding course changes, cancellations, re-bookings, and account credits.
Handling a wide range of customer enquiries by phone and email, including certificates, joining instructions, accommodation, and course results.
Booking accommodation for delegates.
Working closely with internal departments to coordinate additional course requirements and maintain the training programme.
Locating and reissuing certificates to clients.
Building and maintaining strong, professional relationships with clients.
Providing administrative support to management, sales teams, and trainers as required.
Assisting colleagues across the business and contributing to a positive team environment.
Supporting continuous improvement and helping identify solutions to enhance customer service and operational efficiency.
What We're Looking For as a Sales Support Administrator Previous experience in an administrative, customer service, sales support, or coordination role.
Excellent verbal and written communication skills with a confident and professional telephone manner.
Strong organisational skills and the ability to prioritise multiple tasks effectively.
A proactive approach with excellent attention to detail.
The ability to work independently whilst also being a supportive team player.
Strong problem-solving skills and a willingness to suggest improvements and solutions.
Good IT skills, including experience using Microsoft Office applications such as Outlook, Word, Excel and Teams.
Experience using CRM systems would be advantageous.
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Sales Support Administrator employer: Invigorate Recruitment
Join a leading company in the luxury outdoor furniture sector, where your contributions as an Accounts Assistant will be valued in a supportive and dynamic work environment. Located in Wetherby, we offer competitive salaries, flexible working options, and ample opportunities for professional growth, ensuring that you can thrive both personally and professionally while being part of a dedicated finance team.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Invigorate Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Invigorate Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Invigorate Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Invigorate Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Invigorate Recruitment!
How to prepare for a job interview at Invigorate Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
