Sales and Logistics Administrator

Location: Wetherby

Salary: £29,000 - £32,000 per annum

Working pattern: Monday to Friday, office-based

We are looking for an organised, proactive and customer-focused Sales & Logistics Administrator to join a team in Wetherby. This is a varied role combining logistics coordination, administration and international customer care. You will play an important part in ensuring deliveries and stock movements are coordinated efficiently, while also providing a high level of service to our international customers throughout the after-sales process.

The ideal candidate will be highly organised, detail-focused and confident communicating with customers, suppliers, drivers and internal teams. You will be comfortable managing multiple priorities, keeping accurate records and taking ownership of issues through to resolution.

• Process and maintain logistics documentation, delivery notes and transport records.
• Coordinate and schedule deliveries, collections and shipments.
• Liaise with drivers, warehouse teams, suppliers and customers to ensure logistics activities run smoothly.
• Monitor shipment progress and communicate any delays or issues promptly.
• Maintain accurate databases, spreadsheets and internal systems.
• Handle incoming calls and emails relating to deliveries, logistics and customer enquiries.
• Ensure relevant records and documentation are kept up to date and accurate.

• Manage post-delivery customer care for our international clients.
• Respond promptly and professionally to customer enquiries and after-sales requests.
• Resolve product, delivery and service-related issues efficiently and professionally.
• Coordinate returns, replacements and other after-sales requirements.
• Maintain regular communication with customers throughout the after-sales process.
• Build and maintain strong, long-term relationships with international clients.
• Monitor customer satisfaction and identify opportunities to improve the overall customer experience.
• Maintain accurate records of customer interactions, enquiries and case resolutions.

• Previous experience in an administrative, customer service, logistics or sales support role.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Good working knowledge of Microsoft Office, particularly Excel and Outlook.
• Strong written and verbal communication skills.
• A professional and customer-focused approach.
• Ability to manage multiple tasks, prioritise workload and meet deadlines.
• Ability to work independently while also working effectively as part of a wider team.

We are looking for someone who is reliable, organised and proactive, with a genuine commitment to providing excellent customer service. You will need to be confident communicating with people at all levels and comfortable taking ownership of queries and issues from start to finish. A calm, practical approach and the ability to remain organised when managing competing priorities will be important in this role. Experience within logistics, transport, sales support, customer service or an international trading environment would be advantageous, although we are also open to candidates with strong administrative experience and the right attitude.

• Salary of £29,000 - £32,000, depending on experience.
• Monday to Friday, office-based role in Wetherby.
• A varied position combining logistics, administration and international customer care.
• The opportunity to take ownership of customer relationships and operational processes.
• A supportive team environment and the opportunity to develop your experience across logistics and customer operations.