At a Glance
- Tasks: Support clients and manage course bookings while ensuring exceptional customer service.
- Company: Join a friendly and supportive team in a growing organisation.
- Benefits: Competitive salary, ongoing training, and opportunities for skill development.
- Other info: Dynamic role with exposure to various business areas and a positive team environment.
- Why this job: Make a real impact by building strong client relationships and enhancing customer experiences.
- Qualifications: Experience in customer service or administration with strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
We are looking to recruit an organised, proactive, and customer-focused Customer Service & Sales Administrator to join a growing team. This is an excellent opportunity for someone who enjoys building relationships, providing exceptional customer service, and ensuring that business processes run smoothly behind the scenes.
Working closely with the businesses Sales and Account Management teams, you'll play a key role in supporting clients throughout their training journey, managing enquiries, coordinating course bookings, and helping to deliver an outstanding customer experience.
If you're a strong communicator with excellent organisational skills and enjoy working in a fast-paced environment, we'd love to hear from you.
What You'll Be Doing
- Managing provisional course bookings and ensuring delegate places are confirmed or released within agreed timescales.
- Supporting Account Managers with onsite training course requests, ensuring all documentation and purchase orders are received promptly.
- Monitoring course attendance numbers and assisting with course scheduling and cancellations where required.
- Contacting clients regarding course changes, cancellations, re-bookings, and account credits.
- Handling a wide range of customer enquiries by phone and email, including certificates, joining instructions, accommodation, and course results.
- Booking accommodation for delegates.
- Working closely with internal departments to coordinate additional course requirements and maintain the training programme.
- Locating and reissuing certificates to clients.
- Building and maintaining strong, professional relationships with clients.
- Providing administrative support to management, sales teams, and trainers as required.
- Assisting colleagues across the business and contributing to a positive team environment.
- Supporting continuous improvement and helping identify solutions to enhance customer service and operational efficiency.
What We're Looking For
- Previous experience in an administrative, customer service, sales support, or coordination role.
- Excellent verbal and written communication skills with a confident and professional telephone manner.
- Strong organisational skills and the ability to prioritise multiple tasks effectively.
- A proactive approach with excellent attention to detail.
- The ability to work independently whilst also being a supportive team player.
- Strong problem-solving skills and a willingness to suggest improvements and solutions.
- Good IT skills, including experience using Microsoft Office applications such as Outlook, Word, Excel and Teams.
- Experience using CRM systems would be advantageous.
The business offers:
- Friendly and supportive team environment.
- Varied role with opportunities to develop your skills.
- Exposure to multiple areas of the business.
- Opportunity to build strong client relationships and make a real impact.
- Ongoing training and development opportunities.
- Competitive salary and benefits package.
Apply Today
If you're an organised administrator who enjoys helping customers and supporting a busy sales team, we'd love to hear from you. Apply now and become part of a team committed to delivering excellent service and outstanding customer experience.
Customer Service Sales Administrator employer: Invigorate Recruitment
Join a dynamic and supportive team in Gloucestershire as a Customer Service & Sales Administrator, where your proactive approach and strong communication skills will be valued. With a focus on employee growth, you'll have the opportunity to develop your skills while building meaningful client relationships in a fast-paced environment. Enjoy a competitive salary, ongoing training, and a culture that prioritises exceptional customer service and teamwork.
