At a Glance
- Tasks: Lead a help desk team, ensuring top-notch service and performance.
- Company: Join a world-leading service provider with a global presence.
- Benefits: Competitive salary, Monday to Friday hours, and career development opportunities.
- Other info: Immediate start available for the right candidate.
- Why this job: Make a real impact by mentoring and developing your team in a dynamic environment.
- Qualifications: Experience in helpdesk management and CAFM systems required.
The predicted salary is between 32000 - 35000 £ per year.
Location: Bracknell
Basic Salary: £32k - £35k Per Annum
Hours of Work: Monday - Friday 9am-5pm
A World Leading Service provider who operates on an international scale is looking for a Help Desk Team Leader based in Bracknell area working for the large corporate building. This role requires the successful candidate to be available immediately and must have experience in working on the helpdesk as well as managing a helpdesk team, plus using CAFM experience and dealing with planning reactive.
Key Responsibilities:- To manage the day-to-day performance of a small team of Helpdesk Operatives ensuring the continuing achievement of SLA targets.
- To provide support and mentoring for direct reports and where applicable the wider team, guiding and developing their careers.
- Conduct monthly 1-1s and quarterly PDRs, ensuring all actions, development and training needs are documented.
- To ensure all staff have the necessary training and support to enable them to fulfil their roles in an effective and efficient manner.
- The post holder will be constantly looking at ways to improve staff retention and contribute to the increase of employee engagement.
- In conjunction with the Technical Services Manager, the post holder will be expected to frequently review operational processes and to seek and implement new and improved ways of working.
- The post holder will operate as a collaborative member of the management team, ensuring that accurate information is produced to strict deadlines, analysing weaknesses and developing corrective action.
- Produce regular management information reports to highlight areas of weakness to provide a continuous improvement plan across all areas of the business.
- Monitor daily and report KPIs achievement on a weekly basis detailing mitigated actions.
- Proactively act in a manner that supports a healthy and safe working environment through effective management of incidents and hazards.
- To ensure that H&S is embedded at the core of all our processes, both within the Service Centre and for our onsite colleagues.
- Ensure that Kronos is managed correctly on a daily basis to ensure the accurate and timely processing of data.
Help Desk Team Leader Bracknell- 6 Months Contract (Immediate Start) in Reading employer: Invictus Recruitment
As a world-leading service provider, this company offers an exceptional work environment in Bracknell, where employees are valued and supported in their professional growth. With a focus on employee engagement and retention, the Help Desk Team Leader role provides opportunities for mentoring and career development within a collaborative management team. The corporate culture prioritises health and safety, ensuring a positive workplace for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Team Leader Bracknell- 6 Months Contract (Immediate Start) in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Help Desk Team Leader role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since this role is all about team management and support. Think of examples from your past experiences that showcase your leadership skills and how you've improved team performance.
✨Tip Number 3
Show off your CAFM experience! Be ready to discuss how you've used it in previous roles. This will demonstrate your technical knowledge and how you can hit the ground running in this position.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your progress. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Help Desk Team Leader Bracknell- 6 Months Contract (Immediate Start) in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Help Desk Team Leader role. Highlight your experience in managing helpdesk teams and using CAFM systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved team performance or employee engagement in the past.
Showcase Your Leadership Skills:As a Help Desk Team Leader, your leadership skills are crucial. In your application, mention any mentoring or training you've provided to team members. We love seeing candidates who can inspire and develop others!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Invictus Recruitment
✨Know Your Stuff
Make sure you brush up on your helpdesk experience and management skills. Be ready to discuss specific examples of how you've led a team, met SLA targets, and improved processes in your previous roles.
✨Showcase Your CAFM Knowledge
Since the role requires CAFM experience, be prepared to talk about how you've used it in the past. Share any relevant projects or situations where your CAFM skills made a difference in planning or reactive tasks.
✨Engagement is Key
The company values employee engagement and retention, so think about how you've contributed to this in your previous roles. Have examples ready of how you've mentored team members or improved team morale.
✨Be a Team Player
This role involves collaboration with the management team, so highlight your teamwork skills. Discuss how you've worked with others to analyse weaknesses and implement improvements in operational processes.
