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- Tasks: Manage customer contracts, ensuring delivery and fostering strong relationships.
- Company: Dynamic company in Nottingham with a focus on customer service and team development.
- Benefits: Competitive salary, Monday to Friday hours, and opportunities for professional growth.
- Other info: Great opportunity for career advancement in a supportive environment.
- Why this job: Join a team where your leadership can make a real difference in customer satisfaction.
- Qualifications: Experience in building services, strong communication skills, and a self-motivated attitude.
The predicted salary is between 55000 - 60000 £ per year.
LOCATION: Nottingham
SHIFT PATTERN: Monday to Friday 08:00 to 17:00 with weekend cover 1 in 6 weekends, 40 hours per week
SALARY: £55,000 - £60,000 per annum
As a self-motivated individual you will work to ensure the full delivery of all Customer Contracts within contractual guidelines and to manage effectively the Supervisory and engineering team, through target driven performance requirements, structured review meetings and to work closely with the Account Manager to provide overall efficiencies and profitability with no aged debt and a strong management and understanding of WIP. You will foster strong customer relationships through existing and new business opportunities and work and be guided by your direct line manager to provide support as and when required.
Main Duties:
- Ensure all company and Client Health and Safety Policies and procedures are adhered to, referring conflicts to the Account Manager where necessary.
- Update asset lists, schedules and instruction sets on the computerised maintenance management system.
- Ensure that supervisors plan the labour, schedule the tasks and ensure the effective completion of the PPM & Reactive works both direct & sub-contractors.
- Ensure all reactive calls are logged and closed on the CMMS, utilising supervisors and administration staff as required.
- Work to agreed quality systems, ensuring preventative and remedial actions are taken where necessary as laid down in the quality manual.
- Provide technical support to team.
- Contribute to the appraisal of staff and suppliers.
- Identify cost effective good working practice on site, including spares holding, bulk replacements, refurbishments, alternative suppliers and maintenance regimes.
- Ensure best purchasing practice using the companies nominated suppliers.
- Ensure that Risk Assessments, COSHH records and safe methods of work records are held on site.
- Ensure that records are maintained in compliance with local and national legislation.
- Support Account Manager in all internal and external audits that are undertaken.
- Ensure that the work schedules are regularly reviewed to ensure best value for money and efficient delivery of services to our client requirements.
- Ensure that the correct staff and efficiency levels are maintained on site.
- Ensure that administration procedures and records are maintained in line with company policy and appropriate industry associations e.g. ISO 9001.
- Exceptional customer relationship skills.
- Effective, ongoing and structured management of the contract management team.
- Ongoing Health and Safety reviews across contract portfolio.
- Leadership ability and understanding of project management.
- Regular reviews with supervisors and engineering staff to always ensure full compliance.
- Strong communicator across all aspects of the business.
- Effective negotiating skills.
- Monthly Contract Report - performance of contract portfolio.
- Analytical reporting of portfolio contract performance.
- Planning and organisation skills.
- Strong aptitude for Sales and Marketing techniques.
- Regular performance and target reviews of engineering team.
- Appraisals of engineering team.
- Holding and execution of Disciplinary hearings.
- Development of new business opportunities.
- Support to your line manager.
- Participate in Duty Manager duties on rolling rota.
Person Specification:
Essential:
- Proven successful working relationships with high end service providers.
- Self-motivated.
- Evidence of high quality experience in Building Services.
- Time served apprenticeship.
- C&G/NVQ in mechanical or electrical discipline.
- Advanced knowledge of Building Management Systems.
- NEBOSH General Certificate.
- Sound level of administration and organisational skills.
- Excellent knowledge of Excel and IT programmes.
- P&L accountability for all contracts.
- Commercial awareness.
- Strong communicator.
- IT Skills - Intermediate / Advanced level.
- Working knowledge of Concept FSI Go.
Desirable:
- ~18th Edition IEE.
- ~ NEBOSH Fire Certificate.
- ~ City & Guilds Refrigerant, Safe Handling.
- ~ ACS/Gas Safe qualifications.
- ~ Experience of working with a retail environment.
Contracts Manager, Senior Manager in Mansfield employer: Invictus Recruitment
Contact Detail:
Invictus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Manager, Senior Manager in Mansfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Contracts Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their values and recent achievements. This will help you tailor your responses and show that you’re genuinely interested in contributing to their success.
✨Tip Number 3
Practice your negotiation skills! As a Contracts Manager, you’ll need to demonstrate your ability to negotiate effectively. Role-play with a friend or mentor to build confidence and refine your approach before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, it shows you’re serious about joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace Contracts Manager, Senior Manager in Mansfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contracts Manager role. Highlight your experience in managing customer contracts and any relevant qualifications, like your NEBOSH General Certificate. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your leadership abilities and how you've fostered strong customer relationships in the past. We love seeing genuine enthusiasm!
Showcase Your Achievements: When detailing your work experience, focus on your achievements rather than just duties. Did you improve efficiency or reduce costs? Share those numbers! We appreciate candidates who can demonstrate their impact.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Invictus Recruitment
✨Know Your Contracts Inside Out
Make sure you thoroughly understand the specifics of customer contracts and how they align with the company's goals. Be prepared to discuss your experience managing contracts and how you've ensured compliance with health and safety policies.
✨Showcase Your Leadership Skills
As a Senior Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've effectively managed teams in the past, focusing on performance reviews and fostering strong relationships.
✨Be Ready for Technical Questions
Brush up on your knowledge of Building Management Systems and relevant technical skills. Expect questions that assess your understanding of mechanical or electrical disciplines, as well as your experience with P&L accountability.
✨Highlight Your Customer Relationship Skills
Since building strong customer relationships is key, come prepared with examples of how you've successfully developed and maintained these relationships. Discuss any strategies you've used to identify new business opportunities and enhance customer satisfaction.