Maintenance Manager

We are seeking an experienced and driven M&E Reactive Manager to lead the delivery of reactive mechanical and electrical maintenance services across London Underground assets. This is a senior operational leadership role, ideal for someone with a strong technical background in either Mechanical or Electrical engineering and proven experience managing reactive maintenance operations within critical or high-footfall environments.

You will be responsible for ensuring safe, compliant, and efficient reactive maintenance delivery while driving continuous improvement, operational performance, and asset reliability.

The Role

The M&E Reactive Manager is responsible for leading, managing, and continuously improving the delivery of all reactive M&E maintenance activities across the contract. You will oversee operational delivery, contractor and engineer performance, budget management, resource planning, and strategic initiatives aimed at reducing downtime and improving service levels.

Key Responsibilities

• Operational Leadership
  • Lead the day-to-day management of the M&E reactive maintenance function across multiple sites.
  • Ensure all reactive works are completed safely, efficiently, and in line with statutory and contractual requirements.
  • Oversee triage, prioritisation, and allocation of reactive works to engineers and subcontractors.
  • Manage escalations and maintain clear communication with key stakeholders during critical incidents.
• Team & Contractor Management
  • Lead, mentor, and develop M&E supervisors, engineers, and reactive maintenance teams.
  • Manage contractor performance through KPIs, SLAs, and regular performance reviews.
  • Support recruitment, onboarding, and competency assessments across the engineering workforce.
  • Promote a culture of accountability, safety, and continuous improvement.
• Compliance & Safety
  • Ensure compliance with all relevant statutory regulations and industry best practice, including electrical safety, gas safety, LOLER, and F-Gas.
  • Work closely with Health & Safety teams to maintain safe systems of work and minimise operational risk.
  • Review RAMS, audits, incident reports, and near misses, implementing corrective actions where required.
• Performance Management & Reporting
  • Monitor and report on KPIs including response times, completion rates, first-time fix, downtime, and customer satisfaction.
  • Conduct root-cause analysis to identify recurring issues and implement long-term solutions.
  • Produce operational reports for senior leadership teams.
  • Ensure CAFM systems such as Concept, Planon, or Maximo are accurately maintained.
• Budget & Resource Control
  • Manage reactive maintenance budgets including labour, materials, and specialist subcontractors.
  • Identify opportunities for cost savings while maintaining high service standards.
  • Approve quotations, purchase orders, and forecast future spend.
  • Optimise engineer coverage, callout rotas, and subcontractor usage.
• Strategic Improvement
  • Lead initiatives focused on reducing reactive maintenance demand and improving asset reliability.
  • Work collaboratively with planned maintenance teams to optimise PPM schedules.
  • Support digital transformation and data-led maintenance strategies.
  • Contribute to lifecycle planning and asset replacement programmes.

What We're Looking For

• Qualified in either Mechanical or Electrical Engineering (HNC/HND or equivalent).
• Proven experience managing M&E reactive maintenance teams.
• Strong understanding of statutory compliance and building services best practice.
• Excellent communication and stakeholder management skills.
• Experience using CAFM systems and producing operational performance reports.
• Strong leadership, organisational, and problem-solving abilities.

Desirable

• IOSH or NEBOSH qualification.
• Professional membership such as CIBSE, IET, or IWFM.
• Experience working within transport, public sector, healthcare, retail, or other high-footfall environments.
• Commercial and budget management experience.

Benefits

• Company car.
• Hybrid working opportunities.
• 24/7 GP access for you and your immediate family.
• Mental health support and life event counselling.
• Get Fit Programme.
• Financial and legal support services.
• Cycle to work scheme.
• Access to Perks at Work including discounts, cashback, gift cards, and exclusive offers.
• Employee wellbeing tools and crisis support services.

This is an excellent opportunity to join a growing and forward-thinking team delivering critical infrastructure maintenance across London. If you're a strong people leader with a technical M&E background and a passion for operational excellence, we'd love to hear from you.