At a Glance
- Tasks: Lead a dynamic Help Desk team, ensuring top-notch service and support.
- Company: Join a world-leading service provider with a global presence.
- Benefits: Competitive salary, Monday to Friday hours, and career development opportunities.
- Other info: Immediate start available for the right candidate.
- Why this job: Make a real impact by mentoring and developing your team in a fast-paced environment.
- Qualifications: Experience in helpdesk management and familiarity with CAFM systems required.
The predicted salary is between 32000 - 35000 € per year.
A World Leading Service provider who operates on an international scale is looking for a Help Desk Team Leader based in Bracknell area working for the large corporate building. This role is with the hours of Mon-Fri 9am-5pm so the successful candidate will have to be available immediately and must have experience in working on the helpdesk as well as managing a helpdesk team before; plus using CAFM experience and dealt with planning reactive.
Key Responsibilities:- To manage the day-to-day performance of a small team of Helpdesk Operatives ensuring the continuing achievement of SLA targets.
- To provide support and mentoring for direct reports and where applicable the wider team, guiding and developing their careers. Conduct monthly 1-1s and quarterly PDRs, ensuring all actions, development and training needs are documented.
- To ensure all staff have the necessary training and support to enable them to fulfil their roles in an effective and efficient manner.
- The post holder will be constantly looking at ways to improve staff retention and contribute to the increase of employee engagement.
- In conjunction with the Technical Services Manager the post holder will be expected to frequently review operational processes and to seek and implement new and improved ways of working.
- The post holder will operate as a collaborative member of the management team, ensuring that accurate information is produced to strict deadlines, analysing weaknesses and developing corrective action.
- Produce regular management information reports to highlight areas of weakness to provide a continuous improvement plan across all areas of the business.
- Monitor daily and report KPIs achievement on a weekly basis detailing mitigated actions.
- Proactively act in a manner that supports a healthy and safe working environment through effective management of incidents and hazards. To ensure that H&S is embedded at the core of all our processes, both within the Service Centre and for our onsite colleagues.
- Ensure that Kronos is managed correctly on a daily basis to ensure the accurate and timely payment of all staff under area of responsibility.
- Proven consistent experience in management within a Contact Centre / Service Centre environment.
- Experience and understanding of both soft and hard FM services and their delivery.
- Experience in and confidence in the use of a CAFM system.
- Ability to interrogate data and analyze reports.
- Ability to lead a team in a rapidly changing environment.
- Ability to handle multiple priorities in a fast-paced work environment.
- Customer focused and responsive.
- Demonstrated ability to coach & develop individuals and the team.
- Advanced computer skills in MS Office.
- Analytical and decision-making skills.
- Excellent communication (verbal & written) skills.
- Remain calm under pressure.
If this role is of any interest then please do apply for the role above.
Help Desk Team Leader Bracknell- 6 Months Contract (Immediate Start) employer: Invictus Recruitment
Join a world-leading service provider in Bracknell as a Help Desk Team Leader, where you will thrive in a supportive and collaborative work culture. With a focus on employee growth, you will have the opportunity to mentor your team, conduct regular performance reviews, and implement continuous improvement strategies. Enjoy a competitive salary, a structured Monday to Friday schedule, and the chance to make a meaningful impact in a dynamic corporate environment.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Team Leader Bracknell- 6 Months Contract (Immediate Start)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Help Desk Team Leader role. You never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for team leader roles and practice your answers. We recommend using the STAR method to structure your responses – it’ll help you showcase your experience effectively.
✨Tip Number 3
Show off your skills! Bring along examples of your past work, like reports or presentations that highlight your management abilities. This will give you an edge and demonstrate your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Help Desk Team Leader Bracknell- 6 Months Contract (Immediate Start)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Help Desk Team Leader role. Highlight your experience in managing helpdesk teams and using CAFM systems, as these are key for us. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams and improved processes in previous positions. We love a good story!
Show Off Your Communication Skills:Since excellent communication is crucial for this role, make sure your application reflects that. Keep your language clear and concise, and double-check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your info!
How to prepare for a job interview at Invictus Recruitment
✨Know Your Stuff
Make sure you brush up on your helpdesk experience and management skills. Be ready to discuss specific examples of how you've led a team, met SLA targets, and improved processes in previous roles. This will show that you’re not just familiar with the role but have hands-on experience.
✨Showcase Your CAFM Knowledge
Since the job requires experience with CAFM systems, be prepared to talk about your familiarity with these tools. Share any specific instances where you used a CAFM system to enhance operations or solve problems. This will demonstrate your technical competence and readiness for the role.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle multiple priorities and lead a team in a fast-paced environment. Think of scenarios where you successfully managed conflicts, coached team members, or improved employee engagement. Having these examples ready will help you shine during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, current challenges they face, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
