At a Glance
- Tasks: Manage help desk queries and ensure smooth operations for clients and engineers.
- Company: Join a world-leading service provider with a global presence.
- Benefits: Competitive salary, Monday to Friday hours, and potential for permanent position.
- Other info: Great team atmosphere with opportunities for growth and development.
- Why this job: Kickstart your career in a dynamic environment with immediate start opportunities.
- Qualifications: Experience in helpdesk roles and strong organisational skills required.
The predicted salary is between 25000 - 26000 € per year.
Location: Bracknell
Basic Salary: £25k - £26k Per Annum
Hours of Work: Monday - Friday 9am-5pm
A World Leading Service provider who operates on an international scale is looking for a Help Desk Administrator based in the Bracknell area working for a large corporate building. This role requires the successful candidate to be available immediately and must have experience in working on the helpdesk, using CAFM experience, and dealing with planning reactive work.
Key responsibilities:- Handling telephone and email queries from clients and engineers on outstanding and ongoing work orders.
- Raising jobs and closing jobs on the CAFM system.
- Categorising and resourcing the correct engineer based on skills and proximity to work location.
- Contacting other branch members regarding queries on purchase orders, thresholds, and call-out responses.
- Recording reactive maintenance calls onto a computerised system.
- Working on the internal system and clients throughout the day.
- Covering holiday/sickness for colleagues.
- Assisting other team members when required.
- Ensuring accurate and timely allocation of work requests from clients to meet service level agreements.
- Processing invoices and raising purchase orders.
- Working to tight deadlines and targets provided by management in accordance with contract requirements.
- Any other duties requested by the Helpdesk Manager.
- Must have FM and Helpdesk experience.
- Strong organisation skills.
- Ability to work well in a large team and also multi-task.
- Previous experience in a client-facing role.
- Confident with numbers as you will be prepping and carrying out the billing on a weekly and monthly basis to the client.
- Experience in accounting or finance will be an advantage.
- Confident with Excel.
- Must be able to demonstrate a strong sense of customer focus.
- Self-motivated and systematic.
- Results/task orientated with attention to detail and accuracy.
- Excellent time management and organisation skills.
If this role would be of any interest then please do apply for the role below.
Help Desk Administrator Bracknell - Temp to Perm (Immediate Start) employer: Invictus Recruitment
Join a world-leading service provider in Bracknell, where you will thrive in a supportive and dynamic work environment. With a focus on employee growth and development, we offer competitive salaries and a structured work-life balance, ensuring that our team members feel valued and empowered. Experience the unique advantage of working in a large corporate setting that prioritises collaboration and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Administrator Bracknell - Temp to Perm (Immediate Start)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in helpdesk roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common helpdesk scenarios. Think about how you’d handle tricky customer queries or manage multiple tasks. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with CAFM systems and Excel during interviews. We love candidates who can demonstrate their technical know-how and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to join our team.
We think you need these skills to ace Help Desk Administrator Bracknell - Temp to Perm (Immediate Start)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your helpdesk experience and any relevant skills, like CAFM knowledge. We want to see how your background fits the role, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Help Desk Administrator role. Be sure to mention your customer focus and organisational skills, as these are key for us.
Show Off Your Communication Skills:Since this role involves handling queries from clients and engineers, make sure your application reflects your strong communication abilities. We love candidates who can convey information clearly and effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Invictus Recruitment
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of Computer-Aided Facilities Management (CAFM) systems. Be ready to discuss your previous experience with these systems and how you've used them to manage work orders effectively.
✨Showcase Your Customer Service Skills
Since this role involves handling client queries, prepare examples of how you've successfully managed customer interactions in the past. Highlight your ability to stay calm under pressure and resolve issues efficiently.
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you prioritise tasks and manage your time. You might want to share specific strategies or tools you use to keep track of multiple work orders and deadlines.
✨Familiarise Yourself with the Company
Research the company and its services before the interview. Understanding their operations and values will help you tailor your responses and show that you're genuinely interested in the role.
