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- Tasks: Lead a team to achieve performance targets and improve operational processes.
- Company: Join a dynamic organisation focused on employee engagement and development.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact by mentoring others and enhancing workplace efficiency.
- Qualifications: Experience in team management and a passion for improving processes.
- Other info: Collaborative management team with a focus on health and safety.
The predicted salary is between 36000 - 60000 £ per year.
To manage the day-to-day performance of a small team of Operatives ensuring the continuing achievement of SLA targets. To provide support and mentoring for direct reports and, where applicable, the wider team, guiding and developing their careers. Conduct monthly 1-1s and quarterly PDRs, ensuring all actions, development and training needs are documented.
To ensure all staff have the necessary training and support to enable them to fulfil their roles in an effective and efficient manner. The post holder will be constantly looking at ways to improve staff retention and contribute to the increase of employee engagement.
In conjunction with the Technical Services Manager, the post holder will be expected to frequently review operational processes and seek and implement new and improved ways of working. The post holder will operate as a collaborative member of the management team, ensuring that accurate information is produced to strict deadlines, analysing weaknesses and developing corrective action.
Produce regular management information reports to highlight areas of weakness and provide a continuous improvement plan across all areas of the business. Monitor daily and report KPI achievement on a weekly basis, detailing mitigated actions.
Proactively act in a manner that supports a healthy and safe working environment through effective management of incidents and hazards. To ensure that H&S is embedded at the core of all our processes, both within the Service Centre and for our onsite colleagues. Ensure that Kronos is managed correctly on a daily basis to ensure the accurate and timely payment of all staff under area of responsibility.
Facilities Helpdesk Lead in Urmston employer: Invictus Group
Contact Detail:
Invictus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Lead in Urmston
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Facilities Helpdesk Lead role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you show that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions related to team management and performance metrics, so you can confidently showcase your skills when it counts.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace Facilities Helpdesk Lead in Urmston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Facilities Helpdesk Lead role. Highlight your experience in managing teams, achieving SLA targets, and any relevant training or mentoring you've done. We want to see how you can contribute to our team!
Showcase Your Achievements: When writing your application, don’t just list your responsibilities. Instead, showcase your achievements! Use specific examples of how you've improved processes or increased employee engagement in previous roles. This will help us see the impact you can make.
Be Clear and Concise: Keep your application clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point. Make it easy for us to see why you're a great fit for the role!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to follow the process step-by-step. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Invictus Group
✨Know Your SLAs
Make sure you understand what Service Level Agreements (SLAs) are relevant to the role. Be prepared to discuss how you've managed or improved SLA performance in previous positions. This shows that you’re not just familiar with the concept but can actively contribute to achieving targets.
✨Showcase Your Mentoring Skills
Since the role involves supporting and mentoring a team, think of specific examples where you've guided others in their careers. Share how you conducted one-on-ones or performance reviews, and the positive outcomes that resulted from your support.
✨Emphasise Continuous Improvement
Be ready to talk about times when you've identified weaknesses in processes and implemented changes. Discuss any tools or methods you used to analyse performance and how you engaged your team in the improvement process. This will demonstrate your proactive approach.
✨Health & Safety Awareness
Given the importance of health and safety in this role, brush up on relevant regulations and best practices. Prepare to discuss how you've ensured a safe working environment in past roles, and be ready to suggest ways to embed H&S into daily operations.
