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- Tasks: Support clients by managing calls, emails, and ensuring timely responses.
- Company: Join a dynamic team in a medium-sized business with a strong culture.
- Benefits: Gain valuable experience, develop skills, and enjoy a collaborative work environment.
- Why this job: Be the key link between clients and teams, making a real difference every day.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
- Other info: Opportunity to innovate and enhance performance while growing your career.
Responsibilities:
- Providing support to the client and answering calls and emails in a professional and timely manner.
- Determining the nature and priority of faults based on information provided by the client.
- Liaising closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
- Managing the supply chain and driving them to attend within required SLA’s.
- Driving the engineering team to attend to all callouts within required SLA’s.
- Obtaining a comprehensive understanding of the scope of the contract and ensuring that all work is carried out in accordance with the contract scope.
- Raising and assigning work orders to relevant resources.
- Actively identifying and implementing innovation across the contract to enhance performance and continue to meet client expectations.
- Monitoring calls received from the customer through to call completion and updating records.
- Allocating internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s.
- Ensuring QHSE documentation is maintained and readily available using company systems.
- Managing system as a key user on site including PPM records, reactive and reporting.
- Promoting and maintaining company culture throughout the team.
- Maintaining people records such as new starters, leavers, general staff changes, contact details, etc.
- Effective communication with all levels of internal teams and external customers.
- Familiarity with daily operations and the specific scope of the contract.
- Undertaking any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager.
- Very proficient in the use of Outlook, Word, Excel, Access, and PowerPoint. Excel skills to include basic functions, v-lookups, etc.
- Experience of using Dynamics, Concept, Maximo.
- Experience of a similar customer-facing role in a medium-sized business.
- Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
- Excellent command of the English language demonstrated through good verbal and written communication.
- Detail conscious, accurate, and methodical in approach.
- Strong organizational and communication skills.
- Able to work systematically and use own initiative.
- Able to work on more than one task at any given time.
- Demonstrating strong interpersonal skills and being able to work as part of a team as well as independently.
- Demonstrating a powerful sense of customer focus and promoting a sense of team spirit and good morale within the office.
Contract Support in Slough employer: Invictus Group
Contact Detail:
Invictus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support in Slough
✨Tip Number 1
Get to know the company culture before your interview. We want to see how you fit in, so do a bit of research on our values and what makes us tick. This will help you tailor your responses and show us you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with clients and teams, we recommend doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently when it counts.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you’ve tackled challenges effectively. We love hearing about how you’ve driven teams to meet SLAs and improved processes!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decisions.
We think you need these skills to ace Contract Support in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is a perfect match for the Contract Support role. Highlight your relevant experience, especially in customer-facing roles and any specific software skills like Excel or Dynamics that we’re looking for.
Showcase Your Communication Skills: Since effective communication is key in this role, use your application to demonstrate your verbal and written skills. Consider including examples of how you've successfully liaised with clients or managed teams in the past.
Be Detail-Oriented: We love candidates who are detail-conscious! Make sure your application is free from typos and clearly structured. This shows us you can be methodical and accurate, which is crucial for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Invictus Group
✨Know the Contract Inside Out
Before your interview, make sure you thoroughly understand the scope of the contract related to the role. Familiarise yourself with the key responsibilities and how they align with the company's goals. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves liaising with various teams and clients, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated in previous roles, especially in customer-facing situations. This will highlight your strong interpersonal skills.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. Think of specific instances where you've successfully juggled responsibilities or improved processes. This will showcase your ability to work systematically and use your initiative, which is crucial for this position.
✨Brush Up on Your Tech Skills
Since proficiency in tools like Excel, Outlook, and Dynamics is essential, be prepared to discuss your experience with these applications. If possible, bring examples of how you've used them to enhance performance or streamline operations in past roles. This will reinforce your technical capabilities and readiness for the job.
