At a Glance
- Tasks: Monitor and respond to helpdesk requests, solve client issues, and manage service requests.
- Company: Join a world-leading service provider with a dynamic corporate culture.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Immediate start available; perfect for those looking to kickstart their career.
- Why this job: Make a real difference by helping clients and improving service delivery.
- Qualifications: Experience in FM and helpdesk roles, strong organisational skills, and customer focus.
- Help Desk Administrator – Bracknell - Temp to Perm (Immediate Start)
- Basic Salary: £30,000 Per Annum
- Hours of Work: Monday - Friday 8am-5pm
A World Leading Service provider who operates on an international scale is looking for a Help Desk Administrator based in Bracknell area working for the large corporate building.
This role is with the hours of Mon-Fri 8am-5pm so the successful candidate will have to be available immediately and must have experience in working on the helpdesk before using CAFM experience and dealt with planning reactive.
Key responsibilities
- Monitoring and responding effectively and quickly to requests received by the FM Helpdesk.
- Providing support or assistance for incoming issues related to FM.
- Working through the process of solving problems with clients.
- Reporting significant or reoccurring issues to the management team, gathering feedback to determine issues and patterns so that they can be resolved.
- Walking clients through FM processes and functions to ensure all KPIs & SLAs are met.
- Reporting customer feedback and trends to Management Team.
- Answer Helpdesk / Switchboard calls.
- Log service requests on CAFM system.
- Continually updating customers using the communication Strategy.
- Request updates from Hard / Soft Services teams.
- Updating client on service requests.
- Manage sub-contractor callout process.
- Manage work orders and ensure accuracy data is achieved.
- Assist in all sites across the account achieving the highest level of statutory compliance.
- Promote QHSE and drive tangible improvements in safety performance and culture.
- Provide administrative support to local line management at all levels.
- Working with the Account Management and team ensuring that best practice in health & safety is adopted and regularly reviewed
- Meaningful and accurate reports are generated as required.
- Work Closely with the Soft Services Manager and Engineering Team ensuring all supplier visits are co-ordinated and planned.
Key Requirements
- Must have FM and Helpdesk experience
- Strong organisation skills.
- Can work well in a large team and can also Multi-task
- Previous experience in client facing role
- Confident with numbers as you will be prepping and carrying out the billing on a weekly and monthly basis to the client.
- Experience in accounting or finance will be an advantage.
- Confident with Excel
- Must be able to demonstrate a strong sense of customer focus
- Self-motivated and systematic.
- Results/task orientated attention to detail and accuracy.
- Excellent time management and organisation skills.
- If this role would be of any interest then please do apply for the role below
Helpdesk Administrator in Shinfield employer: Invictus Group
Invictus Group is an excellent employer, offering a supportive work culture that values strong customer service and attention to detail. Employees benefit from competitive pay, a structured Monday to Friday schedule, and the opportunity to enhance their skills in a dynamic corporate environment in Church Stretton, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Administrator in Shinfield
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Invictus Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Invictus Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Helpdesk Administrator in Shinfield
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Invictus Group.
How to prepare for a job interview at Invictus Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Invictus Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Invictus Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
