At a Glance
- Tasks: Lead the service desk team and coordinate operations for seamless client support.
- Company: Dynamic company focused on delivering top-notch engineering services.
- Benefits: Attractive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a vibrant team with a commitment to innovation and teamwork.
- Why this job: Be the key player in enhancing client satisfaction and driving operational excellence.
- Qualifications: Experience in service management and strong organisational skills.
The predicted salary is between 32000 - 40000 £ per year.
Responsibilities
- Act as the main point of contact for the contract, coordinating service desk activity across clients, engineers, subcontractors and internal stakeholders.
- Coordinate the day-to-day operations of the engineering team and ensure engineers are clear on their schedules, locations and job requirements.
- Plan, track and document all planned preventative maintenance activities.
- Ensure all PPM works are scheduled within required service windows and that missed services are logged and recovery plans are implemented.
- Coordinate reactive callouts, organise attendance, support resolution within contract SLAs and provide clear updates to customers.
- Take ownership of reporting and document control, including exporting, editing, checking and saving service reports in the correct internal and external folders or portals.
- Review service report content and flag incomplete information, incorrect terminology or missing detail to the relevant engineer or Operations Manager.
- Keep planners, trackers and booking systems up to date, including PPM planners, HIU planners and other contract trackers.
- Support quotation administration by reviewing requests, preparing quotations, progressing approvals and coordinating remedial works.
- Take responsibility for materials and tooling acquisition, including purchase order support and order tracking.
- Support the RAMS process by reviewing submissions.
Service Desk Manager employer: Invictus Group
As a Service Desk Manager at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer competitive benefits, a collaborative culture, and opportunities for professional advancement, all set in a vibrant location that fosters innovation and teamwork. Join us to make a meaningful impact while enjoying a fulfilling career with a company that values your contributions.
We think you need these skills to ace Service Desk Manager
Service Desk Coordination
Team Management
Scheduling
Preventative Maintenance Planning
Customer Communication
Reporting and Document Control
Attention to Detail
