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- Tasks: Support clients by managing calls and emails, ensuring timely responses and effective communication.
- Company: Join a dynamic team in a medium-sized business focused on innovation and client satisfaction.
- Benefits: Gain valuable experience, develop your skills, and work in a supportive environment.
- Why this job: Be the key link between clients and teams, driving performance and enhancing service delivery.
- Qualifications: Strong communication skills and proficiency in Microsoft Office; customer-facing experience preferred.
- Other info: Opportunity to grow within a collaborative culture and make a real impact.
The predicted salary is between 30000 - 42000 £ per year.
Responsibilities:
- Providing support to the client and answering calls and emails in a professional and timely manner.
- Determining the nature and priority of faults based on information provided by the client.
- Liaising closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
- Managing the supply chain and driving them to attend within required SLA’s.
- Driving the engineering team to attend to all callouts within required SLA’s.
- Obtaining a comprehensive understanding of the scope of the contract and ensuring that all work is carried out in accordance with the contract scope.
- Raising and assigning work orders to relevant resources.
- Actively identifying and implementing innovation across the contract to enhance performance and continue to meet client expectations.
- Monitoring calls received from the customer through to call completion and updating records.
- Allocating internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s.
- Ensuring QHSE documentation is maintained and readily available using company systems.
- Managing system as a key user on site including PPM records, reactive and reporting.
- Promoting and maintaining company culture throughout the team.
- Maintaining people records such as new starters, leavers, general staff changes, contact details, etc.
- Effective communication with all levels of internal teams and external customers.
- Familiarity with daily operations and the specific scope of the contract.
- Undertaking any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager.
- Very proficient in the use of Outlook, Word, Excel, Access, and PowerPoint. Excel skills to include basic functions, v-lookups, etc.
- Experience of using Dynamics, Concept, Maximo.
- Experience of a similar customer-facing role in a medium-sized business.
- Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
Contract Support in Marchwood employer: Invictus Group
Contact Detail:
Invictus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support in Marchwood
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Contract Support role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research the company and understand their contract management processes. Be ready to discuss how you can enhance performance and meet client expectations based on your past experiences.
✨Tip Number 3
Show off your tech skills! Make sure you’re comfortable with tools like Excel, Outlook, and any other software mentioned in the job description. Being able to demonstrate your proficiency can really set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Contract Support in Marchwood
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contract Support role. Highlight your experience in customer-facing roles and your proficiency with tools like Excel and Outlook. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: Since effective communication is key in this role, give examples of how you've successfully liaised with clients or managed teams in the past. We love seeing real-life scenarios that demonstrate your ability to connect with people at all levels.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity and want to quickly understand your qualifications and experiences.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining the StudySmarter team!
How to prepare for a job interview at Invictus Group
✨Know Your Contract Inside Out
Before the interview, make sure you thoroughly understand the scope of the contract you'll be supporting. Familiarise yourself with the key responsibilities and how they align with the company's goals. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves liaising with various teams and clients, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in customer-facing situations. This will highlight your ability to maintain effective communication at all levels.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified issues and implemented solutions. Think about times when you had to prioritise tasks or manage supply chain challenges. This will showcase your proactive approach and ability to drive results within required SLAs.
✨Familiarise Yourself with Relevant Software
Brush up on your skills with Outlook, Word, Excel, and any other software mentioned in the job description, like Dynamics or Maximo. Be prepared to discuss how you've used these tools in previous roles, particularly focusing on your Excel skills, as they'll be crucial for managing data and reports.
