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- Tasks: Be the friendly face of our company, welcoming visitors and managing their needs.
- Company: Join a dynamic team in a vibrant work environment.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Make a difference by creating a positive first impression for clients and guests.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Great chance to develop your career in a supportive atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
Key Tasks:
- Ensure visitors/calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible.
- Ensure guests and visitors to site are greeted with a courteous friendly manner and inform their host promptly.
- Ensure the image of front of house is maintained.
- Process and monitor requests to book meeting rooms/training rooms, ensuring all requirements are satisfied (AV, seating layout, hospitality, climate). Monitor conference room booking system to deliver a proactive and professional service to clients.
- Log, monitor, and update helpdesk calls for faults and required improvements; update and complete when applicable.
- Ensure that clients' security and emergency procedures are adhered to at all times, taking an active role in an evacuation of the building as laid down in the Incident Control procedures.
- Liaise with security to ensure overall service to users in the building is maintained.
- Maintain security and safety standards as required, ensuring that visitors are escorted and contractors do not have access to areas without the appropriate authorisation or supervision.
- Monitor and procure stationary office consumables.
- Work with and support other members of the team.
- Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training.
- Carry out Mail Room activities including receipt, sorting and distributing incoming and outgoing post to and from mail collection points, keeping post tray names up to date, ensuring areas are tidy and that uncollected post is distributed.
- Check that printers and photocopiers are supplied with paper and change toner cartridges when required.
- Monitor and maintain stationery levels.
- Deliver goods received to correct destination/person.
- Co-ordinate site waste and recycling arrangements.
- Coordinate with landlord and carry out statutory fire testing and associated checks.
- Co-ordinate with Security and report any faults on access entry system where necessary.
- Raise Purchase Orders for goods or services as required, in compliance with business controls at all times.
- Approve invoices, goods received notes, and statements for payment purposes.
- Take ownership and understand customer requirements and demonstrate the ability to close out concerns, ensuring the customer is kept appraised at all times.
- Provide and arrange cover for the FM team as defined by line management.
- In addition to the above mentioned tasks, other activities and responsibilities may be individually defined.
- Responsible for the image and visual standards of the site/s, taking ownership of any issues or concerns.
- Primary focus on delivery of all FM Operations SLA’s in accordance with KPI & Output measurements.
- Co-ordinate with FM Operations and Critical Service teams to deliver service level agreements.
- Support/Monitor 3rd party maintenance supplier activities when required and report any corrective works arising.
- Comply with HSE requirements as outlined within the SLA and as instructed by the company policy.
- Act as a part of the site Emergency team, i.e. Fire Marshall, as required for emergency control activities.
- Report all accidents, occupational illnesses, and emergencies in relevant books/documentation.
Receptionist/Concierge in London employer: Invictus Group
Contact Detail:
Invictus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Concierge in London
✨Tip Number 1
First things first, make sure you know the company inside out. Research their values, culture, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate – you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Get a friend or family member to do a mock interview with you. Focus on common receptionist questions and how you’d handle various scenarios. The more comfortable you are speaking about your skills and experiences, the better you'll come across in the real deal.
✨Tip Number 3
Dress to impress! As a receptionist, you’ll be the face of the company, so make sure your outfit reflects professionalism. A smart appearance can boost your confidence and leave a great first impression on your potential employers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Receptionist/Concierge in London
Some tips for your application 🫡
Be Welcoming and Professional: When writing your application, make sure to convey a friendly and professional tone. We want to see how you can anticipate the needs of our visitors and create a welcoming atmosphere right from the start!
Showcase Your Organisational Skills: Highlight your ability to manage multiple tasks, like booking meeting rooms and monitoring supplies. We love candidates who can demonstrate their knack for keeping everything running smoothly!
Emphasise Teamwork: We’re all about collaboration here at StudySmarter. Make sure to mention any experiences where you’ve worked with others to achieve a common goal, especially in a front-of-house or customer service role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Invictus Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the key tasks listed in the job description. Familiarise yourself with the responsibilities of a Receptionist/Concierge, such as managing visitor interactions and ensuring a professional front-of-house image. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
As a Receptionist/Concierge, excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond to meet a client's needs or resolved a difficult situation. This will highlight your ability to anticipate needs and maintain a courteous manner, which is essential for this position.
✨Demonstrate Proactivity
During the interview, emphasise your proactive approach to tasks. Discuss how you would monitor meeting room bookings and ensure all requirements are met, like AV setups and hospitality. Showing that you can think ahead and take initiative will impress the interviewers and align with their expectations.
✨Understand Health & Safety Protocols
Familiarise yourself with basic health and safety procedures relevant to the role. Be prepared to discuss how you would handle emergency situations or ensure compliance with security protocols. This knowledge will show that you take safety seriously and are ready to contribute to a secure environment.
