Lead Contract Support in London

Key Result Areas:

Is this the role you are looking for If so read on for more details, and make sure to apply today.

* Monitor and maintain the attendance planner.

* Collate and process timesheets and expenses weekly.

* Maintain people records such as training, new starters, leavers and any changes in staff are communicated to all relevant teams (e.g. Payroll, HR, BU Coordinator).

* Communicate effectively and build/maintain relationships at all levels with internal and external customers.

* Answer calls and emails in a professional and timely manner.

* Attend and participate in any relevant training courses.

* Attend regular role specific meetings in order to share best practice.

* Supervising Contract Support as and when required.

* Attend and actively participate in customer Work Planning Meeting and support technical Staff Members with planning and scheduling works.

* Assist with compiling monthly Contract Review Pack and attend monthly meeting.

* Plan and arrange call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs.

* Prepare and issue predefined reports, which form part of the contract and customer’s requirements both operational and financial.

* Accurately capture data on completed PPM and Reactive Tasks into the CAFM system.

* Drive PPM and Reactive performance through direct engagement with engineering team and task planning and tracking tools.

* Familiar with daily operations and the specific scope of the contract e.g. which services are covered and which are chargeable, contract renewal dates etc.

* Manage CAFM system as key user on site including PPM records, reactive and reporting.

* Develop, implement and manage operational systems to drive PPM and Reactive Task performance to meet the required SLA’s and KPI’s set out by the contract.

* Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.

* Ensure integrity of financial transactions for contract maintain WIP, OPO’s and Debt to within agreed contractual and company defined parameters.

* Attend and actively participate in weekly finance meeting with contract Manager/Subcontractors

* Actively complete MySupplier sub-contractor reviews.

* Create/raise Extra Works jobs.

* Maintain Webquote system including raising quotes and housekeeping.

* Create accurate Extra Work, Projects & Maintenance POs in a timely manner.

* Regularly review and process supplier invoices. xiskglj

* Raise sales invoices (complete billing) in line with company deadlines at the correct margin.

* Assist with month end financial reporting and ensure deadlines are met.

* Influence P&L results