Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our facility, coordinating events and ensuring a premium experience for all.
- Company: Join a prestigious organisation known for its commitment to excellence and customer satisfaction.
- Benefits: Enjoy competitive pay, professional growth opportunities, and a vibrant workplace culture.
- Why this job: Make a real impact by creating memorable experiences in a dynamic, high-end environment.
- Qualifications: Experience in luxury hospitality or corporate settings, with strong organisational and communication skills.
- Other info: Perfect for those who thrive in fast-paced environments and love problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
What You’ll Do:
- Act as the elite first point of contact for all facility users, greeting everyone with a friendly, sophisticated, and welcoming demeanor.
- Arrange and confirm bespoke recreational, dining, and business activities on behalf of requestors, ensuring every detail aligns with a premium experience.
- Answer all inquiries with professional telephone etiquette and provide solutions in a proactive, customer-driven manner.
- Manage visitor passes and parking validations while strictly adhering to security and emergency protocols to ensure guest safety.
- Organise and manage on-site events from inception to completion, including space securing, bespoke room setups, tear-downs, and supply delivery.
- Oversee the scheduling and preparation of high-profile meeting rooms, ensuring high-standard setups, premium catering orders, and full technical equipment readiness.
- Acknowledge and resolve inquiries or complaints immediately, identifying appropriate approaches to ensure team objectives and customer satisfaction are met.
- Proactively request building and housekeeping services to ensure all front-of-house and event spaces remain in impeccable, 5-star condition.
- Act as the primary liaison for vendors providing workplace services or goods, ensuring they meet the site's high-quality standards.
- Manage essential workplace services, including high-pressure mail/office supply logistics and the onboarding of new staff to the facility.
- Explain detailed or complex information clearly to the team and follow directions from management to maintain brand standards.
What You’ll Need:
- Proven experience in a 5-star hospitality, luxury retail, or high-end blue-chip corporate environment.
- The ability to explain complex concepts or sensitive information to diverse groups and high-level stakeholders.
- An in-depth understanding of the customer journey and a commitment to delivering world-class service standards.
- Expert knowledge of Microsoft Office products (Word, Excel, Outlook) to manage complex event schedules and reporting.
- Master-level organizational skills with an inquisitive mindset and the ability to solve complex problems under limited supervision.
- Ability to follow and establish routines that ensure a consistent, high-quality application of work across the facility.
Facility Coordinator/Workplace Experience Coordinator in London employer: Invictus Group
Contact Detail:
Invictus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facility Coordinator/Workplace Experience Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Facility Coordinator role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. When you apply through our website, make sure to highlight how your experience aligns with their commitment to delivering world-class service standards.
✨Tip Number 3
Practice your communication skills! As a Facility Coordinator, you'll need to explain complex information clearly. Grab a friend and do some mock interviews to get comfortable with articulating your thoughts.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Facility Coordinator/Workplace Experience Coordinator in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can bring that friendly and sophisticated demeanour to the role. Don’t be afraid to inject a bit of your own style into your cover letter.
Tailor Your Experience: Make sure to highlight your experience in 5-star hospitality or luxury environments. We’re looking for those specific skills that align with our high standards, so don’t just list your jobs—explain how they relate to what we do at StudySmarter.
Be Detail-Oriented: Since this role involves managing events and ensuring everything runs smoothly, showcase your organisational skills in your application. Mention any relevant experiences where you’ve successfully managed complex tasks or events, and how you kept everything on track.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we love to see!
How to prepare for a job interview at Invictus Group
✨Show Off Your Customer Service Skills
Since the role is all about providing a premium experience, be ready to share specific examples of how you've gone above and beyond for customers in previous roles. Think about times when you resolved complaints or created memorable experiences.
✨Demonstrate Your Organisational Prowess
Prepare to discuss your organisational skills by outlining how you manage multiple tasks and events simultaneously. Bring up any tools or methods you use to keep everything running smoothly, especially in high-pressure situations.
✨Know Your Tech
Familiarise yourself with Microsoft Office products, particularly Excel and Outlook, as they are crucial for managing schedules and reporting. Be prepared to discuss how you've used these tools effectively in past roles.
✨Be Ready to Explain Complex Concepts
This role requires clear communication with diverse groups. Think of examples where you've had to explain complex information simply and effectively, especially to high-level stakeholders. This will show your ability to adapt your communication style.
