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- Tasks: Manage helpdesk operations, ensuring timely responses and effective communication.
- Company: Join a dynamic facilities management team focused on innovation and quality service.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be the key player in enhancing service delivery and client satisfaction.
- Qualifications: Strong communication skills and ability to manage multiple tasks efficiently.
- Other info: Exciting environment with potential for career advancement and skill development.
The predicted salary is between 30000 - 42000 £ per year.
Responsibilities:
- Use CAFM system as a user on site including PPM records, reactives and reporting.
- Answer calls/email for the business in a timely fashion.
- Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
- Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment.
- Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
- Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.
- Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
- Alongside Contract Support assist with the monthly customer report.
- Provide comprehensive reports relating to all jobs raised through the CAFM system.
- Analysis and comprehension of reports relating to CAFM system.
- Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.
- Logging hazards & customer feedback on the QHSE Management Portal.
- Perform any other duties or responsibilities as requested by the CM or Management Team.
- Understand procedures and processes and operate them to the required standard.
- Manage system as a key user on site including PPM records, reactive and reporting.
- Ensure QHSE documentation is maintained and readily available using company systems.
- Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s.
- Monitoring calls received from the customer through to call completion and updating records.
- Raise and assign work orders to relevant resources.
- To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance with the contract scope and not outside of this.
- Managing the supply chain and drive them to attend within required SLA’s.
- Driving the engineering team to attend to all callouts within required SLA’s.
Facilities Helpdesk Administrator in London employer: Invictus Group
Contact Detail:
Invictus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Administrator in London
✨Tip Number 1
Get familiar with the CAFM system before your interview. Knowing how to navigate it and understanding its features will show that you're proactive and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with various teams and clients, being able to convey information clearly and effectively is key. Try role-playing scenarios with a friend to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've successfully managed reactive requests or improved processes. This will demonstrate your ability to handle the responsibilities of the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Facilities Helpdesk Administrator in London
Some tips for your application 🫡
Show Us Your Communication Skills: As a Facilities Helpdesk Administrator, you'll be the voice of our team. Make sure your application reflects your ability to communicate clearly and effectively. Use concise language and keep it professional but friendly!
Highlight Your Experience with CAFM Systems: If you've got experience using CAFM systems, let us know! Share specific examples of how you've used these tools in previous roles. This will show us you're ready to hit the ground running.
Demonstrate Your Problem-Solving Skills: We love candidates who can think on their feet! In your application, include instances where you've successfully resolved issues or improved processes. This will help us see how you can contribute to our team's success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Invictus Group
✨Know Your CAFM System
Familiarise yourself with the CAFM system before the interview. Understand how it works, especially regarding PPM records and reporting. Being able to discuss your experience or knowledge of similar systems will show that you're ready to hit the ground running.
✨Communication is Key
Since the role involves maintaining communication between the Facilities Team and end users, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations.
✨Show Your Problem-Solving Skills
Think of specific instances where you’ve had to prioritise tasks or manage reactive requests. Be ready to explain how you assessed priorities and ensured timely responses, as this will demonstrate your ability to handle the responsibilities of the role.
✨Be Ready to Discuss Innovation
The job requires identifying and implementing innovations to enhance performance. Come prepared with ideas or examples of how you've contributed to process improvements in previous positions. This shows that you’re proactive and committed to continuous improvement.
