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- Tasks: Provide top-notch support to clients via calls and emails while managing contracts effectively.
- Company: Join a dynamic team focused on innovation and client satisfaction.
- Benefits: Gain valuable experience, flexible hours, and opportunities for career advancement.
- Why this job: Be the go-to person for problem-solving and make a real difference in client relationships.
- Qualifications: Strong communication skills and proficiency in Microsoft Office; experience with Dynamics is a plus.
- Other info: Fast-paced environment with a focus on teamwork and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Key Responsibilities:
- Providing support to the client and answering calls and emails in a professional and timely manner.
- Determining the nature and priority of faults based on information provided by the client.
- Liaising closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
- Managing the supply chain and driving them to attend within required SLAs.
- Driving the engineering team to attend to all callouts within required SLAs.
- Obtaining a comprehensive understanding of the scope of the contract and ensuring that all work is carried out in accordance with the contract scope.
- Raising and assigning work orders to relevant resources.
- Actively identifying and implementing innovation across the contract to enhance performance and continue to meet client expectations.
- Monitoring calls received from the customer through to call completion and updating records.
- Allocating internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLAs.
- Ensuring QHSE documentation is maintained and readily available using company systems.
- Managing the system as a key user on site including PPM records, reactives and reporting.
- Maintaining people records such as new starters, leavers, general staff changes, contact details, etc.
- Effective communication with all levels of internal teams and external customers.
- Familiarity with daily operations and the specific scope of the contract.
- Undertaking any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager.
- Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc.
- Experience of using Dynamics, Concept, Maximo.
Contract Support/Helpdesk in London employer: Invictus Group
Contact Detail:
Invictus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support/Helpdesk in London
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with clients and internal teams, being clear and professional is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can really boost your chances.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. Plus, it shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Contract Support/Helpdesk in London
Some tips for your application 🫡
Show Your Communication Skills: Since the role involves a lot of communication, make sure your application reflects your ability to communicate clearly and professionally. Use concise language and structure your thoughts well to demonstrate that you can handle calls and emails effectively.
Highlight Relevant Experience: When detailing your experience, focus on roles where you've provided support or managed client relationships. Mention any specific tools or systems you've used, like Dynamics or Excel, to show you're ready to hit the ground running.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to match the job description. Use keywords from the listing, especially around managing supply chains and driving teams, to show we’re looking for someone who understands the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Invictus Group
✨Know Your Stuff
Make sure you understand the key responsibilities of the Contract Support/Helpdesk role. Familiarise yourself with the tools mentioned in the job description, like Outlook, Excel, and any specific software like Dynamics or Maximo. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since effective communication is crucial for this role, prepare examples of how you've successfully communicated with clients or team members in the past. Think about times when you resolved issues or managed expectations, as this will demonstrate your ability to handle calls and emails professionally.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've determined the priority of faults or managed supply chains in previous roles. Prepare a couple of scenarios where you identified a problem and implemented a solution, as this will highlight your proactive approach and ability to drive teams to meet SLAs.
✨Understand the Contract Scope
Get a good grasp of what a contract scope entails and be prepared to discuss how you would ensure all work aligns with it. This shows that you’re not just focused on tasks but also on the bigger picture of client satisfaction and contract compliance.
