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- Tasks: Support clients by managing calls, emails, and ensuring timely responses.
- Company: Join a dynamic team in a medium-sized business with a strong culture.
- Benefits: Gain valuable experience, develop skills, and enjoy a collaborative work environment.
- Why this job: Be part of a team that drives innovation and enhances client satisfaction.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
- Other info: Opportunity to grow your career while working on diverse tasks.
Responsibilities:
- Providing support to the client and answering calls and emails in a professional and timely manner.
- Determining the nature and priority of faults based on information provided by the client.
- Liaising closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
- Managing the supply chain and driving them to attend within required SLA’s.
- Driving the engineering team to attend to all callouts within required SLA’s.
- Obtaining a comprehensive understanding of the scope of the contract and ensuring that all work is carried out in accordance with the contract scope.
- Raising and assigning work orders to relevant resources.
- Actively identifying and implementing innovation across the contract to enhance performance and continue to meet client expectations.
- Monitoring calls received from the customer through to call completion and updating records.
- Allocating internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s.
- Ensuring QHSE documentation is maintained and readily available using company systems.
- Managing system as a key user on site including PPM records, reactive and reporting.
- Promoting and maintaining company culture throughout the team.
- Maintaining people records such as new starters, leavers, general staff changes, contact details, etc.
- Effective communication with all levels of internal teams and external customers.
- Familiarity with daily operations and the specific scope of the contract.
- Undertaking any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager.
- Very proficient in the use of Outlook, Word, Excel, Access, and PowerPoint. Excel skills to include basic functions, v-lookups, etc.
- Experience of using Dynamics, Concept, Maximo.
- Experience of a similar customer-facing role in a medium-sized business.
- Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
- Excellent command of the English language demonstrated through good verbal and written communication.
- Detail conscious, accurate, and methodical in approach.
- Strong organizational and communication skills.
- Able to work systematically and use own initiative.
- Able to work on more than one task at any given time.
- Demonstrating strong interpersonal skills and being able to work as part of a team as well as independently.
- Demonstrating a powerful sense of customer focus and promoting a sense of team spirit and good morale within the office.
Contract Support in London employer: Invictus Group
Contact Detail:
Invictus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support in London
✨Tip Number 1
Get to know the company culture before your interview. We want to see how you fit in, so do a bit of research on their values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with clients and internal teams, we recommend doing mock interviews with friends or family. Focus on being clear and concise, and don’t forget to showcase your customer focus.
✨Tip Number 3
Be ready to discuss your organisational skills. We love candidates who can juggle multiple tasks effectively. Think of examples from your past experiences where you managed priorities and met deadlines, and be prepared to share them.
✨Tip Number 4
Finally, don’t hesitate to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and keen to join our team. Good luck!
We think you need these skills to ace Contract Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is a perfect match for the Contract Support role. Highlight your relevant experience, especially in customer-facing roles and any specific software skills like Excel or Dynamics that are mentioned in the job description.
Show Off Your Communication Skills: Since this role involves a lot of communication with clients and internal teams, make sure to showcase your strong verbal and written communication skills. Use clear and concise language in your application to demonstrate this.
Highlight Your Organisational Skills: This position requires strong organisational abilities, so don’t forget to mention any experience you have managing multiple tasks or projects. We want to see how you can keep everything running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Invictus Group
✨Know the Contract Inside Out
Before your interview, make sure you thoroughly understand the scope of the contract you'll be supporting. Familiarise yourself with the key responsibilities and how they align with the company's goals. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves liaising with various teams and clients, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in customer-facing situations. This will highlight your ability to maintain strong relationships and ensure smooth operations.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. Share specific instances where you've successfully handled competing demands or tight deadlines. This will reassure the interviewer that you can keep everything on track, even when things get busy.
✨Highlight Your Technical Proficiency
Brush up on your skills with Outlook, Word, Excel, and any relevant software like Dynamics or Maximo. Be prepared to discuss how you've used these tools in past roles, particularly focusing on your Excel skills. Showing that you're tech-savvy will give you an edge in managing the systems and documentation required for the job.
