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- Tasks: Manage helpdesk queries and ensure smooth operations in a corporate environment.
- Company: Join a world-leading service provider with a global presence.
- Benefits: Competitive hourly pay, immediate start, and a supportive team.
- Why this job: Gain valuable experience in a fast-paced role while making a real impact.
- Qualifications: Experience in helpdesk and strong organisational skills required.
- Other info: Opportunity to work in a dynamic team with potential for growth.
The predicted salary is between 13 - 16 £ per hour.
A World Leading Service provider who operates on an international scale is looking for a Help Desk Administrator based in South Kensington area working for the large corporate building. This role is with the hours of Mon-Fri 8am-5pm so the successful candidate will have to be available immediately and must have experience in working on the helpdesk before using CAFM experience and dealt with planning reactive.
Key responsibilities:
- Handling telephone and email queries from clients and engineers on outstanding and ongoing work orders.
- Raising jobs and closing jobs on the CAFM system.
- Categorising and resourcing the correct engineer based on skills and proximity to work location.
- Contacting other branch members with regard to queries on purchase orders, thresholds and call-out responses.
- Recording reactive maintenance calls onto a computerised system.
- Working on the internal system and clients throughout the day.
- Cover Holiday/Sickness for colleagues.
- Assist other team members when required.
- Ensure accurate and timely allocation of work requests from clients to meet service level agreements.
- Processing invoices and raising purchase orders.
- Working to tight deadlines and targets provided by management in accordance with contract requirements.
- Any other duties requested by the Helpdesk Manager.
Key Requirements:
- Must have FM and Helpdesk experience.
- Strong organisation skills.
- Can work well in a large team and can also multi-task.
- Previous experience in client facing role.
- Confident with numbers as you will be prepping and carrying out the billing on a weekly and monthly basis to the client.
- Experience in accounting or finance will be an advantage.
- Confident with Excel.
- Must be able to demonstrate a strong sense of customer focus.
- Self-motivated and systematic.
- Results/task orientated attention to detail and accuracy.
- Excellent time management and organisation skills.
If this role would be of any interest then please do apply for the role below.
Locations
Helpdesk Administrator in London, South Kensington employer: Invictus Group
Contact Detail:
Invictus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator in London, South Kensington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in helpdesk roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common helpdesk scenarios. Think about how you’d handle tricky customer queries or manage multiple tasks. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with CAFM systems and Excel during interviews. We know these are key for the role, so let’s make sure you highlight your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Helpdesk Administrator in London, South Kensington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your helpdesk experience and any relevant skills, like CAFM knowledge. We want to see how your background fits the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Help Desk Administrator position. Keep it friendly and professional, and don’t forget to mention your customer focus and organisational skills.
Show Off Your Skills: In your application, make sure to mention your experience with Excel and any finance-related tasks you've handled. We love candidates who can confidently manage numbers and billing, so let us know what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Invictus Group
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of Computer-Aided Facilities Management (CAFM) systems. Be ready to discuss your previous experience with these tools, as they are crucial for the role. Highlight specific examples of how you've used them to manage work orders effectively.
✨Showcase Your Customer Service Skills
Since this role involves handling client queries, be prepared to share examples of how you've successfully managed customer interactions in the past. Think about times when you resolved issues or improved client satisfaction, and be ready to discuss these during the interview.
✨Demonstrate Your Organisational Skills
This position requires strong organisational abilities, so come equipped with examples that showcase your multitasking skills. Talk about how you prioritise tasks and manage deadlines, especially in a busy helpdesk environment.
✨Be Confident with Numbers
As you'll be involved in billing and processing invoices, it's important to demonstrate your comfort with numbers. Prepare to discuss any relevant experience you have in finance or accounting, and be ready to explain how you ensure accuracy in your work.
