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- Tasks: Manage client relationships and resolve service queries via phone or email.
- Company: Join SafeGroup, a leader in customer service excellence.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values professionalism and customer satisfaction.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: Flexible working hours and a supportive team culture await you!
The predicted salary is between 28800 - 43200 £ per year.
About the Role:
- Manage existing client relationships within the assigned portfolio by making and taking client communications, either by phone or email, to facilitate service queries and resolve via liaising with Operations. Maximise growth potential and reduce revenue losses in the assigned customer base in line with company expectations.
- Attend internal meetings and training fully prepared with relevant current data on market opportunities, promoting a positive and professional attitude in the office and on calls to ensure the high standards required by SafeGroup for customer service.
- Work closely with all members of our sales teams both internally and externally including Leadership Teams, Operations, Finance, SHEQ, Help Desk and other team members to enhance the service offering available to their portfolio of customers.
- Use Jobwatch to effectively report activity, update our data and key information and communicate both internally and externally in a professional manner.
- Take ownership of customer portals and manage the data and trends reported and coordinate with internal teams for resolution when required.
- Attend internal and scheduled external meetings fully prepared with relevant current data on market opportunities, promoting a positive and professional attitude. This also applies in the office and on calls to ensure the high standards required by SafeGroup for customer service.
- Follow the SafeGroup policies for team members, especially but not limited to the Commercial DOA, ROE, SFDC policies and standard codes of Ethics and Health and Safety that ensure SafeGroup is a great place to work for all team members.
- Maintain knowledge about the required markets in the defined territory, including awareness of competitor activity and new legislations, sharing with your team members and sales leadership teams as appropriate.
- Investigate, analyse, and resolve customer satisfaction complaints and service issues from assigned accounts and keep leadership teams updated with any risk associated with reduced opportunity/loss.
- Work to KPIs and SLAs to ensure optimal customer satisfaction and resolution.
- Liaise with finance to ensure invoices are up to date in a timely manner.
Internal Account Manager employer: Invictus Group
Contact Detail:
Invictus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Account Manager
✨Tip Number 1
Familiarise yourself with the key responsibilities of an Internal Account Manager. Understanding how to manage client relationships and resolve service queries will help you demonstrate your suitability for the role during interviews.
✨Tip Number 2
Research SafeGroup's company culture and values. Showing that you align with their standards for customer service and teamwork can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships in the past. Be ready to discuss specific situations where you maximised growth potential or resolved issues effectively.
✨Tip Number 4
Stay updated on market trends and competitor activities relevant to the role. This knowledge will not only help you in interviews but also show your proactive approach to the position.
We think you need these skills to ace Internal Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and client relationship building. Use specific examples that demonstrate your ability to manage client communications and resolve service queries.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, such as managing customer portals and working with internal teams.
Showcase Your Knowledge: Demonstrate your understanding of the market and competitor activity in your application. This could be through mentioning any relevant research or insights you have that would benefit the company.
Highlight Team Collaboration Skills: Since the role involves working closely with various teams, emphasise your teamwork and communication skills. Provide examples of past experiences where you successfully collaborated with others to achieve a common goal.
How to prepare for a job interview at Invictus Group
✨Know Your Clients
Before the interview, research the company’s existing client base and understand their needs. Be prepared to discuss how you would manage these relationships and resolve any potential issues.
✨Demonstrate Team Collaboration
Highlight your experience working with various teams. Be ready to provide examples of how you've collaborated with sales, operations, and finance to enhance service offerings in previous roles.
✨Showcase Your Data Skills
Familiarise yourself with tools like Jobwatch or similar reporting software. Be prepared to discuss how you would use data to track customer activity and improve service delivery.
✨Prepare for Customer Scenarios
Think of potential customer complaints or service issues you might encounter in this role. Prepare to discuss how you would investigate and resolve these situations effectively.
