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- Tasks: Lead the Front of House team at a prestigious 5* hotel, ensuring top-notch guest experiences.
- Company: Invictus Group is a renowned hospitality brand known for excellence and professionalism.
- Benefits: Enjoy a competitive salary, potential bonuses, and a vibrant work environment in Paddington.
- Why this job: Join a dynamic team, develop your leadership skills, and make a real impact on guest satisfaction.
- Qualifications: 2-3 years in hotel management, strong leadership skills, and a passion for customer service required.
- Other info: Immediate start available; flexible hours with a focus on teamwork and collaboration.
The predicted salary is between 46000 - 64400 £ per year.
We have a fantastic role available for a Front of House Manager at a prestigious 5* hotel in Paddington. The successful candidate would ideally need to have a strong FOH background, managerial experience, and preferably a background in the hotel industry. Must embody professionalism, impeccable presentation, and a vibrant personality.
Key Responsibilities
- Manage the FOH division's respective budgets.
- Ensure all set KPIs are met or exceeded.
- Build a strong team that is motivated and performs with consistency.
- Foster a collaborative environment within FOH and all other areas of the hotel.
- Ensure team training, development, and succession planning within the FOH division in line with training targets and business needs.
- Ensure the team is trained to perform to the highest LQA and AA standards with consistency.
- Assess guest's needs and implement/review/revise policies and procedures to enhance guest experience.
- Monitor guest feedback across all platforms and ensure effective initiatives are implemented to improve the NPS, GRI, and Tripadvisor scores.
- Ensure regular meetings are held to discuss performance and solutions.
- Handle guest complaints efficiently and up to the highest service standards.
- Ensure deadlines are met across all FOH divisions.
- Operate to the highest H&S standards and ensure targets are met across four annual audits.
- Conduct regular meetings with team members and direct reports: 4-8-12 week reviews and quarterly performance reviews.
- Recruit new FOH team members.
- Improve the team member engagement score.
- Address performance issues in line with HR policies and guidelines.
- Be available for weekend Executive on-duty coverage and duty management shifts as required.
- Communicate clearly and professionally.
Key Requirements
- Minimum of 2-3 years of experience in hotel front office management or guest services, with at least 2-3 years in a supervisory or managerial role.
- Proven experience in leading and motivating a team.
- Experience with hotel property management systems (PMS) and booking software.
- Exceptional communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- High attention to detail and commitment to providing top-tier customer service.
- Ability to work under pressure and maintain professionalism during stressful situations.
- Knowledge of hospitality industry standards and best practices.
- Familiarity with financial procedures, including budgeting, forecasting, and billing.
- Understanding of health and safety standards in a hotel environment.
- Strong leadership capabilities and a passion for training and developing staff.
- Ability to work independently and as part of a team.
- Flexible and adaptable, with the ability to adjust to changing business needs.
If this role is of interest to you, please apply for the role below.
Hotel FOH Manager employer: Invictus Group
Contact Detail:
Invictus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel FOH Manager
✨Tip Number 1
Network with professionals in the hospitality industry, especially those who have experience in front of house management. Attend industry events or join relevant online groups to connect with potential colleagues and mentors who can provide insights and possibly refer you to opportunities.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in hotel management, particularly property management systems (PMS) and guest service software. Being knowledgeable about these tools will not only enhance your skills but also demonstrate your commitment to staying current in the industry.
✨Tip Number 3
Prepare for the interview by practising responses to common questions related to team management, guest services, and handling complaints. Use specific examples from your past experiences to showcase your leadership skills and ability to improve guest satisfaction.
✨Tip Number 4
Research Invictus Group and their values, as well as the specific hotel where you'll be working. Understanding their mission and how they operate will help you align your answers during the interview and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Hotel FOH Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hotel front office management and guest services. Emphasise your managerial roles and any specific achievements that demonstrate your ability to lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention how your skills align with the key responsibilities outlined in the job description, particularly your experience with KPIs and team training.
Highlight Key Skills: In your application, focus on key skills such as exceptional communication, organisational abilities, and your experience with hotel property management systems. These are crucial for the Hotel FOH Manager position and should be clearly stated.
Showcase Your Personality: Since the role requires a vibrant personality, ensure your application reflects your professional yet approachable nature. Use a friendly tone in your cover letter to convey your enthusiasm for the position and the company culture.
How to prepare for a job interview at Invictus Group
✨Showcase Your FOH Experience
Make sure to highlight your previous experience in front office management or guest services. Be prepared to discuss specific examples of how you've successfully managed teams and improved guest experiences in past roles.
✨Demonstrate Leadership Skills
Since the role requires strong leadership capabilities, come ready to share instances where you've motivated a team or handled performance issues. This will show that you can foster a collaborative environment and drive team engagement.
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to the hotel industry, such as NPS and GRI scores. Be ready to discuss how you've met or exceeded these metrics in your previous positions.
✨Prepare for Scenario Questions
Expect questions about handling guest complaints or managing stressful situations. Think of examples where you've maintained professionalism under pressure and how you resolved issues to enhance guest satisfaction.
