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- Tasks: Support the team by ensuring high service levels and managing performance reports.
- Company: Join a dynamic company committed to quality and safety in its operations.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a supportive culture that values your contributions and promotes teamwork.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: You'll be the go-to person for resolving client issues and ensuring smooth operations.
The predicted salary is between 30000 - 42000 £ per year.
Main Duties:
- Ensuring the company meets its contractual obligations.
- Auditing engineer activity including quality of work, appearance and report writing.
- Being fully conversant with the portfolio of contracts.
- Providing guidance and support to the field-based team enabling the team to carry out PPM and extra works to the highest possible service levels.
- Providing monthly status reports on the portfolio performance.
- Liaising regularly with the Operations Manager to review the workforce and portfolio performance.
- Providing regular updates via the CAFM system (FSI Concept Evolution) to ensure the company meets its KPIs.
- Ensuring that all HSE audits are completed in the month and in line with the agreed schedule and company guidelines.
- Managing sub-contractor activity on site ensuring that their contractual obligations are being met and identifying potential savings to report to the client.
- Producing quotations for extra works as necessary in line with company guidelines.
- Covering the call-out rota with other managers/supervisors.
- Ensuring that the company is presented in a good light at all times.
- Attending client/subcontractor meetings as required.
- Being the first point of contact for site escalation of issues by clients and stakeholders.
- Understanding and being aware of the requirements of all relevant health, safety, environmental and quality legislation and ensuring that all employees are equally aware of their own roles and responsibilities within the company.
- Actively managing and participating in the health and safety processes required under the company policies and procedures on portfolio including, but not limited to, accident investigation, reporting, risk assessments and auditing.
- Ensuring that all materials and equipment are handled, stored and used with due regard to the relevant health, safety and environmental legislation.
- Co-operating with the company to allow it to fulfil its moral and legal duties and obligations.
Helpdesk Administrator employer: Invictus Group
Contact Detail:
Invictus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Familiarise yourself with the FSI Concept Evolution CAFM system, as it's crucial for managing updates and reports. Understanding how to navigate this software will not only help you in your role but also impress during interviews.
✨Tip Number 2
Brush up on your knowledge of health, safety, and environmental legislation. Being well-versed in these areas will demonstrate your commitment to compliance and safety, which is essential for a Helpdesk Administrator.
✨Tip Number 3
Network with professionals in the facilities management sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 4
Prepare to discuss your experience in managing subcontractor activities and ensuring contractual obligations are met. Be ready to share specific examples that highlight your problem-solving skills and ability to maintain high service levels.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Helpdesk Administrator. Familiarise yourself with the key duties mentioned in the job description, such as auditing engineer activity and liaising with the Operations Manager.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your ability to manage subcontractor activities, produce quotations, and ensure compliance with health and safety regulations.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role. Mention specific examples from your past experiences that demonstrate your capability to meet contractual obligations and support field-based teams.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Invictus Group
✨Know Your Contracts
Familiarise yourself with the company's portfolio of contracts. Understanding the specifics will help you demonstrate your ability to ensure contractual obligations are met, which is crucial for the Helpdesk Administrator role.
✨Showcase Your Auditing Skills
Be prepared to discuss your experience with auditing and quality control. Highlight any previous roles where you monitored performance or ensured compliance, as this aligns with the duties of auditing engineer activity.
✨Emphasise Communication Abilities
Since liaising with the Operations Manager and attending client meetings is key, showcase your communication skills. Provide examples of how you've effectively communicated with teams or clients in past roles.
✨Demonstrate Health and Safety Knowledge
Brush up on relevant health, safety, and environmental legislation. Be ready to discuss how you've managed health and safety processes in previous positions, as this is a significant part of the job.
