Operations Manager in Heathrow

Operations Manager – Facilities Management Salary: £55,000 per annum Location: Heathrow Job Type: Permanent Working Hours: Monday to Friday We are currently recruiting for an experienced Operations Manager to join a leading Facilities Management organisation, overseeing operations across a large and high-profile contract. This is an excellent opportunity for an experienced FM professional looking to take the next step in their career and work within a complex, fast-paced environment. The Role: As Operations Manager, you will be responsible for the effective day-to-day delivery of the facilities management operation, ensuring high levels of service, compliance and client satisfaction. Key Responsibilities: * Lead and manage day-to-day FM operations across the contract. * Manage, motivate and support operational and engineering teams. * Build strong working relationships with the client and key stakeholders. * Ensure planned and reactive maintenance is delivered within agreed SLAs and KPIs. * Oversee subcontractors and suppliers, ensuring quality and performance standards are maintained. * Ensure all health & safety, statutory compliance and company procedures are followed. * Monitor operational performance and identify opportunities for continuous improvement. * Support contract reporting, budgeting and commercial performance. * Manage issues effectively and provide proactive solutions to operational challenges. * Drive a strong customer-focused culture across the site. What We're Looking For: * Proven experience in an Operations Manager, Facilities Manager or similar FM management position. * Strong Facilities Management background within a complex or large-scale environment. * Excellent leadership and people management skills. * Strong understanding of health & safety, compliance and statutory requirements. * Experience managing client relationships and multiple stakeholders. * Commercially aware with experience managing KPIs, SLAs and budgets. * Strong communication, organisational and problem-solving skills. * A proactive approach with the ability to work effectively under pressure. * Experience within a critical, aviation, transport, corporate or similarly complex environment would be advantageous. What's On Offer: * £55,000 salary * Permanent position * Monday to Friday * Opportunity to work on a high-profile and complex FM environment * Excellent opportunity for career development and progression If you're an experienced Facilities Management Operations Manager looking for your next opportunity, we would like to hear from you