At a Glance
- Tasks: Lead Hard FM services and ensure compliance at a prestigious head office.
- Company: Join a market-leading organisation with a focus on excellence.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Opportunity for growth in a supportive and innovative workplace.
- Why this job: Make a real impact by leading a high-performing engineering team.
- Qualifications: Mechanical or Electrical qualification with management experience required.
The predicted salary is between 48000 - 72000 £ per year.
You will lead and deliver Hard FM at the prestigious head office of a market-leading organisation, ensuring full statutory, contractual, and client compliance. The role provides leadership to the on-site engineering team, manages operational and financial interfaces with client project teams, and ensures clear, effective communication and reporting across company and client stakeholders, driving safe, reliable, and high-performing building operations.
Key Responsibilities
- Deliver Hard FM services in line with statutory, regulatory, and contractual requirements.
- Lead and manage Hard FM performance against KPIs and SLAs.
- Provide line management to the Engineering Support Manager and Technical SMEs.
- Build and maintain strong client relationships and manage client expectations.
- Act as the operational interface for client- and company-led projects, including contractor and cost management.
- Manage safe and compliant handover of client-led projects into operation.
- Ensure legal, mandatory, and HSE compliance across all Hard FM activities.
- Manage subcontractor tendering, performance, and on-site compliance.
- Lead, develop, and motivate the Hard FM team, ensuring high standards of customer care.
- Own the Unit Training Plan and ensure role-specific and statutory training is delivered.
- Participate in the on-call rota and act as escalation for out-of-hours incidents.
Key Accountabilities
- Safe, compliant, and effective Hard FM service delivery.
- Achievement and continuous improvement of contractual deliverables.
- Strong leadership and performance of the Hard FM team.
- Accurate and timely communication with the client and company stakeholders.
- Effective operational and commercial control of Hard FM activities.
Person Specification
- Mechanical or Electrical qualification with proven management experience (degree level or equivalent).
- Experience delivering planned and reactive maintenance within a Hard FM environment.
- Strong commercial awareness, including fixed-price contracts and P&L management.
- IOSH Managing Safely (minimum) and strong HSE leadership.
- Good IT skills (Microsoft Office).
- Strong stakeholder management and communication skills.
- Proactive, accountable, and team-focused leadership style.
Hard Services Manager-Commercial Offices employer: Invictus Group
As a Hard Services Manager at our prestigious head office, you will be part of a market-leading organisation that values excellence and innovation in facilities management. We foster a collaborative work culture that prioritises employee development, offering robust training programmes and clear pathways for career advancement. With a focus on safety, compliance, and high-performance standards, we provide a rewarding environment where your leadership can truly make an impact.
StudySmarter Expert Advice🤫
We think this is how you could land Hard Services Manager-Commercial Offices
✨Tip Number 1
Network like a pro! Reach out to your connections in the Hard FM industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and how they align with your experience in managing Hard FM services. This will help you showcase your fit for the role and impress the interviewers.
✨Tip Number 3
Practice your communication skills! As a Hard Services Manager, clear communication is key. Try mock interviews with friends or use online platforms to refine your ability to articulate your experience and leadership style effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting roles waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Hard Services Manager-Commercial Offices
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Hard Services Manager role. Highlight your leadership in Hard FM, compliance knowledge, and any relevant qualifications to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific experiences that demonstrate your ability to manage teams and deliver on KPIs and SLAs.
Showcase Your Communication Skills:Since clear communication is key in this role, make sure your application is well-structured and free of errors. This shows us you can effectively communicate with clients and stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Hard Services Manager position!
How to prepare for a job interview at Invictus Group
✨Know Your Hard FM Inside Out
Make sure you brush up on your knowledge of Hard Facilities Management. Understand the key responsibilities and how they relate to statutory and contractual requirements. Being able to discuss specific examples of how you've delivered Hard FM services in the past will show that you're not just familiar with the role, but that you can excel in it.
✨Showcase Your Leadership Skills
As a Hard Services Manager, you'll need to lead a team effectively. Prepare to share examples of how you've motivated and developed teams in previous roles. Think about times when you've successfully managed performance against KPIs and SLAs, and be ready to discuss your approach to building strong client relationships.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly, especially when discussing complex topics like operational interfaces and compliance. Be prepared to explain how you would ensure accurate and timely communication with both clients and stakeholders.
✨Demonstrate Your Commercial Awareness
Familiarise yourself with fixed-price contracts and P&L management, as these are crucial for the role. Be ready to discuss how you've managed financial interfaces in the past and how you plan to maintain effective operational and commercial control of Hard FM activities in this new position.
