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- Tasks: Support clients by managing calls and emails, ensuring timely responses and effective communication.
- Company: Join a dynamic team in a medium-sized business focused on innovation and client satisfaction.
- Benefits: Gain valuable experience, develop your skills, and work in a supportive environment.
- Why this job: Be at the forefront of client support and drive performance improvements in a collaborative setting.
- Qualifications: Strong communication skills and proficiency in Microsoft Office; customer-facing experience preferred.
- Other info: Opportunity to grow within a vibrant company culture and enhance your career.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities:
- Providing support to the client and answering calls and emails in a professional and timely manner.
- Determining the nature and priority of faults based on information provided by the client.
- Liaising closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
- Managing the supply chain and driving them to attend within required SLA’s.
- Driving the engineering team to attend to all callouts within required SLA’s.
- Obtaining a comprehensive understanding of the scope of the contract and ensuring that all work is carried out in accordance with the contract scope.
- Raising and assigning work orders to relevant resources.
- Actively identifying and implementing innovation across the contract to enhance performance and continue to meet client expectations.
- Monitoring calls received from the customer through to call completion and updating records.
- Allocating internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s.
- Ensuring QHSE documentation is maintained and readily available using company systems.
- Managing system as a key user on site including PPM records, reactive and reporting.
- Promoting and maintaining company culture throughout the team.
- Maintaining people records such as new starters, leavers, general staff changes, contact details, etc.
- Effective communication with all levels of internal teams and external customers.
- Familiarity with daily operations and the specific scope of the contract.
- Undertaking any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager.
- Very proficient in the use of Outlook, Word, Excel, Access, and PowerPoint. Excel skills to include basic functions, v-lookups, etc.
- Experience of using Dynamics, Concept, Maximo.
- Experience of a similar customer-facing role in a medium-sized business.
- Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
Locations
Contract Support in Hampshire, Marchwood employer: Invictus Group
Contact Detail:
Invictus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support in Hampshire, Marchwood
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with clients and employees. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with various teams and clients, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Be ready to discuss your problem-solving skills. Think of examples where you've successfully managed priorities or resolved issues in a customer-facing role. This will demonstrate your ability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Contract Support in Hampshire, Marchwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Contract Support role. Highlight your customer-facing experience and any relevant software skills, like Excel or Dynamics, to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your previous experiences align with our needs. Keep it professional but let your personality come through!
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate well, just like you would in the job.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Invictus Group
✨Know the Contract Inside Out
Before your interview, make sure you thoroughly understand the scope of the contract you'll be supporting. Familiarise yourself with the key responsibilities and expectations outlined in the job description. This will not only help you answer questions confidently but also demonstrate your commitment to the role.
✨Showcase Your Communication Skills
Since effective communication is crucial for this position, prepare examples of how you've successfully liaised with clients and internal teams in the past. Think about specific situations where your communication made a difference, and be ready to share these during the interview.
✨Highlight Your Technical Proficiency
Be prepared to discuss your experience with software like Outlook, Excel, and any other relevant systems mentioned in the job description. If you have experience with Dynamics, Concept, or Maximo, make sure to highlight that as well. Consider bringing examples of how you've used these tools to improve efficiency or solve problems.
✨Demonstrate Your Problem-Solving Skills
In this role, you'll need to determine the nature and priority of faults quickly. Prepare to discuss past experiences where you've had to troubleshoot issues under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you can think on your feet.
