At a Glance
- Tasks: Welcome visitors, manage bookings, and keep the front of house tidy.
- Company: A world-leading service provider with a global presence.
- Benefits: Competitive pay, immediate start, and potential for permanent position.
- Other info: Ideal for organised individuals who thrive in a dynamic environment.
- Why this job: Be the face of the company and create lasting impressions.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 26550 - 32450 £ per year.
- Receptionist/Concierge - Farnborough - Temp to Perm (Immediate Start)
- Hours of Work: Mon - Fri 8am - 5pm
- Hourly Pay Rate: £18.00p/h Via Umbrella
A World Leading Service Provider who operates on an International scale is seeking an experienced Receptionist/Concierge based in the Farnborough area on a Temp to Perm basis.
The successful candidate would ideally need to be very client facing and has good experience working in a FOH environment.
Key Responsibilities include
- Welcoming all staff and visitors and act as host to create excellent relationships with the customers (To make refreshments as and when required)
- Management of the staff car parking and visitor spaces.
- Arrange all business lunches, conference room bookings and conference calls dial in
- Ensure the front of house is kept tidy and regular checks of visitor washrooms.
- Manage all incoming and outgoing post, parcels and couriers
- Welcome delivery drivers and couriers.
- Sign for parcels and place in post room for recipient to collect (keep records).
- Keep the telephone listings up to date at all times and liaise daily with the Service Centre to ensure the telephone and Contract lists are up to date so they can receive incoming calls.
- To answer internal calls only.
- Administration duties for the Service Centre and the Finance Teams (or any other department upon the request of your manager).
- To keep all Front of House Literature up to date and tidy
The successful candidate must be able to demonstrate the following
- Due to where the site is based the successful candidate will need to drive to site as there is no public transport to get close.
- Customer Service and Front of House experience and Concierge is required.
- Excellent communication (face to face, telephone and written)
- Well presented with excellent attention to detail.
- Extremely organised individual.
- #J-18808-Ljbffr
Receptionist/Concierge in Farnborough employer: Invictus Group
Invictus Group is an excellent employer, offering a supportive work culture that values strong customer service and attention to detail. Employees benefit from competitive pay, a structured Monday to Friday schedule, and the opportunity to enhance their skills in a dynamic corporate environment in Church Stretton, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Concierge in Farnborough
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Invictus Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Invictus Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Receptionist/Concierge in Farnborough
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Invictus Group.
How to prepare for a job interview at Invictus Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Invictus Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Invictus Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
