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- Tasks: Manage daily operations of soft services contracts and ensure top-notch service delivery.
- Company: Join a dynamic team in the heart of Canary Wharf, London.
- Benefits: Enjoy a competitive salary up to £55k plus additional perks.
- Why this job: Be part of a role that impacts building operations and tenant satisfaction while promoting sustainability.
- Qualifications: Must have IOSH certification; NEBOSH is a plus, along with strong organisational and communication skills.
- Other info: Work Monday to Friday, 8.30am to 5pm, in a vibrant office environment.
The predicted salary is between 42000 - 66000 £ per year.
Job type: Monday to Friday, on site, 8.30am – 5pm
Location: Canary Wharf, London
Salary: Up to £55k + benefits
The role: The Facilities Manager will be responsible for day-to-day management of all of the “soft services” contracts including but not necessarily limited to manned guarding, reception concierge, common parts cleaning, waste management, internal and external landscaping and planting contracts, ensuring that the contracts operate safely, efficiently and cost effectively to provide an exemplary level of service to all building occupiers and tenants.
The responsibilities:
- To pro-actively manage the day-to-day operations of the soft services Contracts and agreement in place at the building
- Monitor and review the services provided by the contractors and ensure that the contractual terms of any relevant contracts are being fully met
- To establish and validate contract and supplier costs and provide these to the Building Manager for inclusion into the annual service charge budget
- Issue instructions and arrange for the raising of purchase orders in respect of services and materials necessary for the effective operation of the soft services contracts
- Attend regular site-based contractor review meetings
- Establish and manage procedures for monitoring and benchmarking supplier and contract performance
- To liaise with commercial and retail tenants and occupiers on general occupational issues
- To ensure that all relevant health and safety, statutory and best practice policies and procedures are managed and adhered where these relate to appropriate areas of responsibility
- Work with the portfolio compliance manager to ensure that the estate processes and procedures meet the relevant ISO standards to maintain ISO certification
- Monitoring of general estate condition and identification of health and safety issues or areas of improvement
- Work with the portfolio ESG manager to facilitate ESG related initiatives and processes where relevant and appropriate
Candidate specification:
- IOSH (essential)
- NEBOSH (desired)
- Excellent organisational skills
- The ability to communicate in a clear and concise manner
- Demonstrable knowledge and comprehensive understanding of facilities management
- Experience and competency in the management of ISO standards compliance and reporting
- Good understanding of financial management and accounting processes
- A strong technical understanding of commercial office building operations and services
- Full understanding and experience of setting contract KPI’s and management of contractor performance
- Knowledge and experience in health and safety management. Demonstratable skills and experience in project management
- Strong time management and delegation skills
Facilities Manager employer: Invictus Group
Contact Detail:
Invictus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager
✨Tip Number 1
Familiarise yourself with the specific soft services mentioned in the job description, such as manned guarding and waste management. Understanding these areas will help you speak confidently about your experience and how it relates to the role during interviews.
✨Tip Number 2
Network with professionals in the facilities management sector, especially those who have experience in managing contracts and compliance. This can provide you with valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Stay updated on the latest health and safety regulations and ISO standards relevant to facilities management. Being knowledgeable about these topics will demonstrate your commitment to best practices and compliance during discussions with potential employers.
✨Tip Number 4
Prepare examples of how you've successfully managed contractor performance and set KPIs in previous roles. Having concrete examples ready will help you illustrate your capabilities and fit for the Facilities Manager position.
We think you need these skills to ace Facilities Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management, particularly with soft services contracts. Use specific examples that demonstrate your organisational skills and understanding of health and safety regulations.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Emphasise your experience with managing contractors, monitoring performance, and ensuring compliance with ISO standards.
Highlight Relevant Qualifications: Clearly list your qualifications such as IOSH and NEBOSH certifications. If you have experience with financial management or project management, make sure to include that as well.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with tenants and contractors. This is crucial for the role, so demonstrating your ability to convey information clearly will strengthen your application.
How to prepare for a job interview at Invictus Group
✨Showcase Your Facilities Management Knowledge
Make sure to highlight your understanding of facilities management principles, especially regarding soft services. Be prepared to discuss specific examples from your past experience that demonstrate your ability to manage contracts and ensure compliance with health and safety standards.
✨Demonstrate Organisational Skills
As a Facilities Manager, strong organisational skills are crucial. During the interview, provide examples of how you've successfully managed multiple contracts or projects simultaneously, ensuring all tasks were completed efficiently and effectively.
✨Communicate Clearly and Concisely
Effective communication is key in this role. Practice articulating your thoughts clearly, especially when discussing complex topics like ISO standards or contract management. This will show your potential employer that you can liaise effectively with tenants and contractors.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past challenges you've faced in facilities management and how you resolved them. This will help demonstrate your critical thinking and decision-making skills.
