At a Glance
- Tasks: Support Contract Managers and organise schedules while ensuring efficient service delivery.
- Company: Join a dynamic team focused on excellent client service and collaboration.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with plenty of room for career advancement.
- Why this job: Be the backbone of our operations and make a real difference in client satisfaction.
- Qualifications: Strong organisational skills and ability to communicate effectively.
The predicted salary is between 25000 - 30000 £ per year.
- Support the Contract Managers in implementing new processes and service delivery through the Helpdesk team
- Organise internal phone system amongst the team.
- Allocate Engineers appointments for your assigned sites.
- Monitoring of shared Helpdesk Mailbox and ensure team are reacting to emails quickly and efficiently.
- Joint first response to answer all incoming calls within 4 rings.
- To try and resolve queries before passing on to others.
- If a call needs to be forwarded, ensure correct names and line of business is established prior to passing on the call.
- Joint response to answer all deliveries.
- Check against purchase order and mark up parcel with job number and site and update IBMS and relevant paperwork.
- Respond to all clients call outs and emails to comply with 4-hour response time needs.
- Process all correspondence/certificates to Clients etc.
- Scan all relevant documentation and assign to correct section in IBMS.
- Process all quotes and send to Client as required after Managers approval.
- Raise purchase orders for materials/services required from accepted quote and attach Supplier's copy of quote to pink copy of purchase order.
- Update Sub-Contractor Contract Form.
- Set up New PPM Contracts/Manuals.
- Contract Renewals up to Managers Approval.
- File all paperwork once processed.
- Organise engineers' daily schedule/diary.
- Process all weekly engineers Service Sheets and update IBMS.
- Following up Clients for outstanding quotes and logging when completed.
- Process a weekly report from IBMS on engineers completed jobs and prepare up to invoicing stage.
- Obtain order numbers from Clients and prepare paperwork and pass to Finance ready for invoicing
- #J-18808-Ljbffr
Contract Administrator in Essex employer: Invictus Group
Invictus Group is an excellent employer, offering a supportive work culture that values strong customer service and attention to detail. Employees benefit from competitive pay, a structured Monday to Friday schedule, and the opportunity to enhance their skills in a dynamic corporate environment in Church Stretton, making it an ideal place for those seeking meaningful and rewarding employment.
We think you need these skills to ace Contract Administrator in Essex
Process Implementation
Helpdesk Management
Appointment Scheduling
Email Monitoring
Call Handling
Query Resolution
Documentation Management
