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For Companies At a Glance
- Tasks: Be the friendly face of our facility, coordinating events and ensuring a premium experience for all.
- Company: Join a luxury corporate environment that values top-notch service and professionalism.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Why this job: Make a real impact by creating memorable experiences in a high-end setting.
- Qualifications: Experience in luxury hospitality or corporate environments, with strong organisational skills.
- Other info: Perfect for those who thrive in fast-paced, high-pressure situations.
The predicted salary is between 36000 - 60000 £ per year.
What You’ll Do
- Act as the elite first point of contact for all facility users, greeting everyone with a friendly, sophisticated, and welcoming demeanor.
- Arrange and confirm bespoke recreational, dining, and business activities on behalf of requestors, ensuring every detail aligns with a premium experience.
- Answer all inquiries with professional telephone etiquette and provide solutions in a proactive, customer-driven manner.
- Manage visitor passes and parking validations while strictly adhering to security and emergency protocols to ensure guest safety.
- Organise and manage on-site events from inception to completion, including space securing, bespoke room setups, tear-downs, and supply delivery.
- Oversee the scheduling and preparation of high-profile meeting rooms, ensuring high-standard setups, premium catering orders, and full technical equipment readiness.
- Acknowledge and resolve inquiries or complaints immediately, identifying appropriate approaches to ensure team objectives and customer satisfaction are met.
- Proactively request building and housekeeping services to ensure all front-of-house and event spaces remain in impeccable, 5-star condition.
- Act as the primary liaison for vendors providing workplace services or goods, ensuring they meet the site's high-quality standards.
- Manage essential workplace services, including high-pressure mail/office supply logistics and the onboarding of new staff to the facility.
- Explain detailed or complex information clearly to the team and follow directions from management to maintain brand standards.
What You’ll Need
- Proven experience in a 5-star hospitality, luxury retail, or high-end blue-chip corporate environment.
- The ability to explain complex concepts or sensitive information to diverse groups and high-level stakeholders.
- An in-depth understanding of the customer journey and a commitment to delivering world-class service standards.
- Expert knowledge of Microsoft Office products (Word, Excel, Outlook) to manage complex event schedules and reporting.
- Master-level organizational skills with an inquisitive mindset and the ability to solve complex problems under limited supervision.
- Ability to follow and establish routines that ensure a consistent, high-quality application of work across the facility.
Facility Coordinator/Workplace Experience Coordinator in City of Westminster employer: Invictus Group
Contact Detail:
Invictus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facility Coordinator/Workplace Experience Coordinator in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Facility Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Nail that first impression! When you get an interview, remember to bring your A-game. Dress smartly, be punctual, and greet everyone with a friendly smile. Show them you’re the sophisticated and welcoming face they need!
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle specific scenarios related to facility management or customer service. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Facility Coordinator/Workplace Experience Coordinator in City of Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can bring that friendly and sophisticated demeanour to the role. Don’t be afraid to inject a bit of your own style into your cover letter.
Tailor Your Experience: Make sure to highlight your experience in 5-star hospitality or luxury environments. We’re looking for those specific skills that align with our high standards, so don’t hold back on showcasing your relevant achievements!
Be Clear and Concise: We appreciate clarity! When explaining your past roles or experiences, keep it straightforward and to the point. This will help us understand your journey and how you can contribute to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Invictus Group
✨Show Off Your Hospitality Skills
Since the role is all about providing a premium experience, make sure to highlight your previous experience in hospitality or luxury environments. Share specific examples of how you’ve gone above and beyond for customers, as this will demonstrate your commitment to world-class service.
✨Master the Art of Communication
This job requires explaining complex information clearly. Prepare by practising how you would communicate intricate details about events or services to different stakeholders. Use role-play with a friend to refine your responses and ensure you come across as both professional and approachable.
✨Be Organised and Proactive
With so many moving parts in this role, showcasing your organisational skills is key. Bring a portfolio that outlines your past event management experiences, including how you handled logistics and problem-solving. This will help illustrate your ability to manage high-pressure situations effectively.
✨Know Your Tech
Familiarity with Microsoft Office is crucial. Brush up on your Excel skills, especially if you’ll be managing complex schedules. Consider preparing a sample report or schedule to discuss during the interview, demonstrating your proficiency and readiness to hit the ground running.
