- Health, Safety & Operational Assurance
- Ensure adherence to Health & Safety policies, statutory regulations, CDM requirements and permit-to-work procedures.
- Support in reviewing contractor RAMS and support with permit approvals.
- Maintain operational records relating to LOLER inspections, audits and contractor performance. Support the L&E team with management of the asset register, including updating emergency defects, equipment data, maintenance records.
- Asset Performance & Operations
- Register and monitor contractor call-outs, repairs and service restoration activities.
- Maintain asset and defect records through SharePoint and associated systems.
- Conduct routine inspections and condition assessments of lifts and escalators, ensuring assets are maintained to CWG standards and compliance requirements.
- Monitor maintenance programmes, contractor attendance and service delivery performance.
- Support continuous improvement initiatives aimed at enhancing service delivery, asset performance, operational efficiency, contractor performance and customer experience.
- Contractor & Service Delivery Support
- Co-ordinate contractor activities and monitor performance against contractual requirements.
- Track actions arising from audits, inspections and defect reports.
- Support delivery of major repairs, refurbishments and modernisation projects.
- Administration and reporting.
- Maintain accurate records of maintenance visits, inspections, repairs and contractor documentation.
- Prepare KPI reports, dashboards and operational performance information.
- Support meetings, record actions and track completion.
- Emergency response and technical support.
- Provide support during equipment failures, breakdowns and passenger entrapments.
- Attend site inspections with management and contractors when required.
- Support engineering teams to maximise equipment availability and minimise downtime.
- Carry out any other reasonable duties as requested by the Lift & Escalator Services Manager in support of departmental objectives.
- Financial & Administrative Support
- Support in raising purchase orders, processing invoices and maintain accurate records.
- Support expenditure monitoring and departmental reporting
- Update departmental trackers including WIP, defects and emergency response records
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Lift & Escalator Operations Administrator in City of London employer: Invictus Group
Join a leading facilities management company in Kensington, London, where you will thrive as a Single Site FM Engineer. With a competitive salary of £50,000 per annum and opportunities for career development, including specialised training and overtime potential, this role offers a supportive work culture that values safety and compliance. Be part of a dynamic team dedicated to maintaining high standards while enjoying the benefits of working in a vibrant media environment.
