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- Tasks: Lead a team to ensure top-notch service delivery and meet SLA targets.
- Company: A leading service management firm based in London.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real difference by mentoring your team and driving operational excellence.
- Qualifications: Experience in team management and a passion for continuous improvement.
- Other info: Join a dynamic team focused on health and safety practices.
The predicted salary is between 36000 - 60000 £ per year.
A leading service management firm in London is seeking a skilled team manager to oversee daily operations and ensure SLA targets are met. This role involves mentoring team members, facilitating their career development, and implementing improvements in operational processes to enhance employee engagement and retention.
Ideal candidates will have experience in team management and a strong focus on continuous improvement. A commitment to health and safety practices is also essential.
Helpdesk Manager: Lead Team, SLA Excellence in City of London employer: Invictus Group
Contact Detail:
Invictus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Manager: Lead Team, SLA Excellence in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Helpdesk Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to SLA excellence and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've mentored team members and improved operational processes in the past. This will demonstrate your commitment to continuous improvement and employee engagement.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about joining our team and contributing to our success.
We think you need these skills to ace Helpdesk Manager: Lead Team, SLA Excellence in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in team management and continuous improvement. We want to see how you've led teams and met SLA targets in the past, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about mentoring and developing team members. We love seeing candidates who are genuinely excited about improving operational processes.
Showcase Your Health and Safety Commitment: Since health and safety practices are essential for this role, make sure to mention any relevant experience or training you have in this area. We appreciate candidates who prioritise a safe working environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Invictus Group
✨Know Your SLAs Inside Out
Make sure you understand the Service Level Agreements (SLAs) relevant to the role. Be prepared to discuss how you've previously met or exceeded SLA targets and share specific examples of improvements you've implemented in operational processes.
✨Showcase Your Mentoring Skills
Since this role involves mentoring team members, think about your past experiences in developing others. Prepare to share stories that highlight your ability to guide and support your team, focusing on how you've helped individuals grow in their careers.
✨Emphasise Continuous Improvement
Be ready to talk about your approach to continuous improvement. Think of specific initiatives you've led or been part of that enhanced employee engagement or retention. This will show your commitment to making a positive impact in the workplace.
✨Health and Safety Matters
Given the importance of health and safety practices in this role, brush up on relevant regulations and best practices. Be prepared to discuss how you've ensured compliance in previous positions and how you plan to maintain a safe working environment for your team.
