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- Tasks: Lead a team to achieve performance targets and enhance employee engagement.
- Company: Dynamic organisation focused on team development and operational excellence.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real difference by mentoring others and improving workplace processes.
- Qualifications: Experience in team management and a passion for employee development.
- Other info: Join a collaborative management team dedicated to continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
To manage the day‑to‑day performance of a small team of Operatives ensuring the continuing achievement of SLA targets.
To provide support and mentoring for direct reports and, where applicable, the wider team, guiding and developing their careers. Conduct monthly 1‑1s and quarterly PDRs, ensuring all actions, development and training needs are documented.
To ensure all staff have the necessary training and support to enable them to fulfil their roles in an effective and efficient manner.
The post holder will be constantly looking at ways to improve staff retention and contribute to the increase of employee engagement.
In conjunction with the Technical Services Manager, the post holder will be expected to frequently review operational processes and seek and implement new and improved ways of working.
The post holder will operate as a collaborative member of the management team, ensuring that accurate information is produced to strict deadlines, analysing weaknesses and developing corrective action.
Produce regular management information reports to highlight areas of weakness and provide a continuous improvement plan across all areas of the business.
Monitor daily and report KPI achievement on a weekly basis, detailing mitigated actions.
Proactively act in a manner that supports a healthy and safe working environment through effective management of incidents and hazards. To ensure that H&S is embedded at the core of all our processes, both within the Service Centre and for our onsite colleagues.
Ensure that Kronos is managed correctly on a daily basis to ensure the accurate and timely reporting.
Helpdesk Manager in City of London employer: Invictus Group
Contact Detail:
Invictus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Helpdesk Manager role.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. We want you to show how you can contribute to improving staff retention and employee engagement, so come armed with ideas and examples from your past experiences.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to team management and performance metrics. We suggest doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Helpdesk Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Manager role. Highlight your experience in managing teams, achieving SLA targets, and any relevant training or mentoring you've provided. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: When writing your application, don’t just list your responsibilities. Instead, showcase your achievements! Use specific examples of how you improved processes or increased employee engagement in your previous roles. This helps us see the impact you've made.
Be Clear and Concise: Keep your application clear and concise. We appreciate straightforward communication, so avoid jargon and long-winded explanations. Make it easy for us to see why you're a great fit for the role without wading through unnecessary details.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Invictus Group
✨Know Your SLAs
Familiarise yourself with Service Level Agreements (SLAs) relevant to the role. Be ready to discuss how you’ve previously managed SLA targets and what strategies you used to ensure your team met them.
✨Showcase Your Mentoring Skills
Prepare examples of how you've supported and developed team members in the past. Highlight specific instances where your mentoring led to improved performance or career progression for your direct reports.
✨Emphasise Continuous Improvement
Think about ways you've identified weaknesses in processes and implemented improvements. Be prepared to share your approach to analysing operational processes and how you’ve contributed to enhancing efficiency.
✨Demonstrate Health & Safety Awareness
Understand the importance of health and safety in the workplace. Be ready to discuss how you’ve managed incidents or hazards in previous roles and how you plan to embed H&S practices within your team.
