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- Tasks: Manage helpdesk operations, ensuring timely responses and efficient service delivery.
- Company: Join a dynamic team focused on quality service and customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Other info: Great chance to grow your career in a supportive environment.
- Why this job: Be the go-to person for tech support and make a difference in daily operations.
- Qualifications: Strong communication skills and a knack for problem-solving.
Use CAFM system as a user on site including PPM records, reactives and reporting.
- Answer calls/email for the business in a timely fashion.
- Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
- Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
- Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.
- Alongside Contract Support assist with the monthly customer report.
- Provide comprehensive reports relating to all jobs raised through the CAFM system.
- Analysis and comprehension of reports relating to CAFM system.
- Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.
- Logging hazards & customer feedback on the QHSE Management Portal.
- Perform any other duties or responsibilities as requested by the CM or Management Team.
- Understand procedures and processes and operate them to the required standard.
- Manage system as a key user on site including PPM records, reactive and reporting.
- Ensure QHSE documentation is maintained and readily available using company systems.
- Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s.
- Monitoring calls received from the customer through to call completion and updating records.
- Raise and assign work orders to relevant resources.
Helpdesk Administrator in Cheam employer: Invictus Group
Contact Detail:
Invictus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator in Cheam
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on a job opening.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills match the Helpdesk Administrator role. Highlight your experience with CAFM systems and customer service to make a lasting impression.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. Remind them why you're the perfect fit for the team and the role.
✨Tip Number 4
Apply through our website! We love seeing applications directly from our site, and it shows you're genuinely interested in joining us. Plus, it makes tracking your application easier for everyone!
We think you need these skills to ace Helpdesk Administrator in Cheam
Some tips for your application 🫡
Show Off Your CAFM Skills: Make sure to highlight any experience you have with CAFM systems in your application. We want to see how you can manage PPM records and reporting, so don’t hold back on those details!
Communication is Key: Since you'll be answering calls and emails, it’s important to demonstrate your communication skills. Use clear and concise language in your application to show us you can handle customer interactions like a pro.
Team Player Vibes: We love a good team player! Mention any experience you have working with engineers or management teams. Let us know how you’ve collaborated in the past to maintain quality service.
Keep It Relevant: Tailor your application to the job description. Focus on your relevant experience and skills that match what we’re looking for. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Invictus Group
✨Know Your CAFM System
Make sure you’re familiar with the CAFM system mentioned in the job description. Brush up on how to navigate it, especially regarding PPM records and reporting. Being able to discuss your experience with similar systems will show that you’re ready to hit the ground running.
✨Communication is Key
Since you'll be answering calls and emails, practice clear and concise communication. Think about examples where you've successfully managed customer queries or liaised with teams. This will demonstrate your ability to maintain quality service and collaborate effectively.
✨Prioritisation Skills Matter
The role involves assigning priorities to reactive requests. Prepare to discuss how you’ve handled prioritisation in past roles. Bring examples of how you assessed urgency and allocated resources accordingly, as this will highlight your organisational skills.
✨Be Ready for Reporting
You’ll need to provide comprehensive reports and updates. Familiarise yourself with report analysis and metrics forecasting. Be prepared to talk about any relevant experience you have in generating reports and how you ensure accuracy and clarity in your documentation.