At a Glance
- Tasks: Coordinate hard services and manage client relationships for top-notch service delivery.
- Company: Dynamic facilities management company focused on collaboration and efficiency.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Join a team that celebrates success and fosters continuous improvement.
- Why this job: Lead impactful projects and build strong client relationships in a fast-paced setting.
- Qualifications: Experience in account management and handling P&L is essential.
The predicted salary is between 82500 - 82500 £ per year.
Job
Purpose: To coordinate all hard services resources and stakeholders to deliver a high level of service to clients with maximum efficiency and in a safe, sustainable and collaborative manner.
Customer Relationship Management
To build and maintain a good relationship with the customer and their staff, to provide regular feedback on the FM performance, discuss quotations, issues, client updates, oversee quote requests and develop good working relationships with the service delivery teams, as well as the customer and inter customer divisions.
Act as single point of contact for all site Facilities Coordination and communication.
- Commercial, Finance & Delivering
- Manage the account finance, ensuring all business and commercial aspects are managed professionally.
- Lead the customer account development, responsible for organisational design, strategy setting, customer relationship building, business development and project management.
- To lead, direct and motivate the team to enable contribution to the best of their ability and maximise their potential
- Ensuring financial and operational compliance
- Ensuring effective working relationships are enhanced with key stakeholders by regularly exceeding the standard of work delivered and delivering leadership to the account managers across multiple contracts
- To grow business reputation, credibility and longer-term business opportunities through effective customer relationship management and customer service excellence
- To celebrate success and drive continuous improvement with the teams.
- To develop staff and succession plans
- Management responsibility for up to several operational direct reports
- Management of P&L for customer contract
- Operate effectively in a complex organisation where there are conflicting demands on time and resources
- Establishes excellent working relationships with appropriate customer contacts
- Establishes excellent working relationships with external customers.
- Works with minimal direct supervision; resolves complex operational problems.
- Takes charge of P&L and commercial performance of contract
- Contributes to budget planning and reviews financial performance against budget
- Supports in the process of identifying opportunities, deploying strategies and implementing practical solutions to best deliver on viable business opportunities
- To deploy the strategic account development plan, monitoring and reviewing its effectiveness against plan
- Other management and operational duties that may be required from time to time
- Leading & Influencing
- Create a positive working environment which encourages development and maximising of potential.
- Develops effective working relationships with functions, business partners, suppliers and sub- contractors to improve operational performance
- Evidence of celebrating success
- Exemplar for Company Values & Behaviours
- Performance (both good and poor) is recognised and actioned appropriately
- Co-ordinates all Operational Team Leaders to deliver operational effectiveness
- Support and works as a team with the other personnel, standing in for and providing resilience when required
- Manage and ensure escalation process is maintained and delivered
Qualifications or Required Experience
- Technically qualified
- Previous account management experience (Required)
- Handled a P+L (Required)
- Team working experience
Senior Account Manager- FM in Battersea employer: Invictus Group
Invictus Group is an excellent employer, offering a supportive work culture that values strong customer service and attention to detail. Employees benefit from competitive pay, a structured Monday to Friday schedule, and the opportunity to enhance their skills in a dynamic corporate environment in Church Stretton, making it an ideal place for those seeking meaningful and rewarding employment.
