At a Glance
- Tasks: Lead post-sales activities and build strong customer relationships.
- Company: Invicti is a top application security provider, protecting over 3,500 organisations globally.
- Benefits: Enjoy remote work, health insurance, paid family leave, and extra vacation days.
- Other info: In-office presence needed on Tuesdays and Wednesdays at our Malta office.
- Why this job: Join a dynamic team where your input shapes client interactions and company offerings.
- Qualifications: 3-4 years in Customer Success or Account Management in tech; strong relationship-building skills required.
The predicted salary is between 36000 - 60000 £ per year.
Invicti – Belfast, Northern Ireland, United Kingdom
Enterprise Customer Success Manager
Invicti is an application security leader protecting over 3,500 organizations worldwide through our DAST-first Application Security Platform. Our flagship products, Netsparker and Acunetix, enable security and development teams to continuously secure web applications through proprietary proof-based scanning and predictive risk scoring.
Location: United Kingdom, preferably Belfast, Northern Ireland.
Who You Are
Our Enterprise Customer Success Manager role is a fantastic opportunity for you if you are a customer-focused professional with Customer Success or Account Management experience in the technology space. You’re the epitome of a self-starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invicti’s customer base.
Your thrill of working within fast-paced environments only adds to your ability to exercise your strategic mindset. Because of you, all clients in your portfolio consistently realize the value of their investment, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy.
What You’ll Be Doing
- Leading all post‑sales activities for Invicti's customers through strong relationship‑building, product knowledge, planning, and execution
- Acting as the voice of the customer
- Working cross‑functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do
- Retaining long‑term partnerships by independently renewing and expanding successful customers
- Dominating quarterly metrics concerning customer retention, price increase, and upselling
- Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
- Conducting Quarterly Business Reviews to drive positive customer outcomes
- Independent analysis of data to discover insights that drive recommendations for clients
- Tracking accounts to identify churn risks and working proactively to mitigate such risks
What You'll Need
- A minimum of 3–4 years of experience within a Customer Success or Account Management role in the tech industry
- Experience building relationships with clients
- Familiarity with managing customer renewals and upsells
- Strong presentation, meeting facilitation, and written communication skills
- Excellent time‑management and organizational skills with the ability to track numerous details
- Desire to work in a dynamic start‑up in which your input is encouraged to help craft offerings and interaction with clients
Why Invicti?
Your Health & Wellness Matters:
- Health Insurance: Private health coverage to cover 100% of employee health care and dental premium costs. For dependents, 75% of health care and 50% of dental premium cost
- Life Assurance: Covering 3x annual salary
- Pension Plan: 4% employer and 5% employee contributions
- Employee Assistance Program: Emotional Support Counseling services 24/7, Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more
- Family Leave: 39 week paid leave for birthing parent recovery and 4 week paid leave for non-birthing/bonding parent
- Working Options: No commuting needed – you’ll work remotely from your home office location
- Quarterly Thrive‑Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate
- Volunteerism: 5 days of paid time off each year to participate in the volunteer activities of your choice
- Paid Birthday Off: Take your birthday off to celebrate you!
- Mobile Allowance: This allowance will be provided to ensure you have support for work‑related communication and tasks
We Value You:
- Employee Recognition: Ongoing recognition & rewards. A culture that emphasizes personal and professional growth
At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here – regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We’re all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry.
Seniority Level
- Mid‑Senior level
Employment Type
- Full‑time
Job Function & Industries
- Sales, Business Development, and Information Technology
- Technology, Information and Media
Referrals increase your chances of interviewing at Invicti by 2x.
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Enterprise Customer Success Manager in Belfast employer: Invicti
Invicti is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong focus on health and wellness benefits, including comprehensive health insurance and generous family leave policies, Invicti fosters a supportive work culture that values work-life balance and personal development. Located in Belfast, Northern Ireland, this dynamic technology company offers unique opportunities for career advancement while encouraging a diverse and inclusive environment where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Invicti. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Invicti before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Enterprise Customer Success Manager in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Invicti:Your cover letter is your chance to shine! Tell us why you want to work at Invicti specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Invicti!
How to prepare for a job interview at Invicti
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
