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For Companies At a Glance
- Tasks: Lead post-sales activities and build strong customer relationships.
- Company: Invicti is a top application security provider, protecting over 3,500 organisations globally.
- Benefits: Enjoy remote work, health insurance, paid family leave, and extra vacation days.
- Why this job: Join a dynamic team where your input shapes client interactions and company offerings.
- Qualifications: 3-4 years in Customer Success or Account Management in tech; strong relationship-building skills required.
- Other info: In-office presence needed on Tuesdays and Wednesdays at our Malta office.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Invicti – Belfast, Northern Ireland, United Kingdom
Enterprise Customer Success Manager
Invicti is an application security leader protecting over 3,500 organizations worldwide through our DAST-first Application Security Platform. Our flagship products, Netsparker and Acunetix, enable security and development teams to continuously secure web applications through proprietary proof-based scanning and predictive risk scoring.
Location: United Kingdom, preferably Belfast, Northern Ireland.
Who You Are
Our Enterprise Customer Success Manager role is a fantastic opportunity for you if you are a customer-focused professional with Customer Success or Account Management experience in the technology space. You’re the epitome of a self-starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invicti’s customer base.
Your thrill of working within fast-paced environments only adds to your ability to exercise your strategic mindset. Because of you, all clients in your portfolio consistently realize the value of their investment, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy.
What You’ll Be Doing
- Leading all post‑sales activities for Invicti\’s customers through strong relationship‑building, product knowledge, planning, and execution
- Acting as the voice of the customer
- Working cross‑functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do
- Retaining long‑term partnerships by independently renewing and expanding successful customers
- Dominating quarterly metrics concerning customer retention, price increase, and upselling
- Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer\’s investment
- Conducting Quarterly Business Reviews to drive positive customer outcomes
- Independent analysis of data to discover insights that drive recommendations for clients
- Tracking accounts to identify churn risks and working proactively to mitigate such risks
What You\’ll Need
- A minimum of 3–4 years of experience within a Customer Success or Account Management role in the tech industry
- Experience building relationships with clients
- Familiarity with managing customer renewals and upsells
- Strong presentation, meeting facilitation, and written communication skills
- Excellent time‑management and organizational skills with the ability to track numerous details
- Desire to work in a dynamic start‑up in which your input is encouraged to help craft offerings and interaction with clients
Why Invicti?
Your Health & Wellness Matters:
- Health Insurance: Private health coverage to cover 100% of employee health care and dental premium costs. For dependents, 75% of health care and 50% of dental premium cost
- Life Assurance: Covering 3x annual salary
- Pension Plan: 4% employer and 5% employee contributions
- Employee Assistance Program: Emotional Support Counseling services 24/7, Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more
- Family Leave: 39 week paid leave for birthing parent recovery and 4 week paid leave for non-birthing/bonding parent
- Working Options: No commuting needed – you’ll work remotely from your home office location
- Quarterly Thrive‑Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate
- Volunteerism: 5 days of paid time off each year to participate in the volunteer activities of your choice
- Paid Birthday Off: Take your birthday off to celebrate you!
- Mobile Allowance: This allowance will be provided to ensure you have support for work‑related communication and tasks
We Value You:
- Employee Recognition: Ongoing recognition & rewards. A culture that emphasizes personal and professional growth
At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here – regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We’re all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry.
Seniority Level
- Mid‑Senior level
Employment Type
- Full‑time
Job Function & Industries
- Sales, Business Development, and Information Technology
- Technology, Information and Media
Referrals increase your chances of interviewing at Invicti by 2x.
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Enterprise Customer Success Manager employer: Invicti
Contact Detail:
Invicti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager
✨Tip Number 1
Familiarise yourself with Invicti's products, especially Netsparker and Acunetix. Understanding their features and benefits will help you demonstrate your knowledge during interviews and show how you can effectively communicate value to customers.
✨Tip Number 2
Network with current or former employees of Invicti on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Enterprise Customer Success Manager role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed customer relationships or driven renewals. Highlighting these achievements will showcase your ability to excel in a customer-focused role.
✨Tip Number 4
Stay updated on industry trends in application security and customer success management. Being knowledgeable about the latest developments will not only impress your interviewers but also demonstrate your commitment to the field.
We think you need these skills to ace Enterprise Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success or Account Management, particularly within the technology sector. Use specific examples that demonstrate your ability to build relationships and drive customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your skills align with Invicti's mission. Mention your familiarity with managing renewals and upsells, and provide examples of how you've positively impacted customer outcomes in previous roles.
Showcase Your Communication Skills: Since strong written communication is essential for this role, ensure your application is free from errors and clearly articulates your thoughts. Use concise language and structure your application logically to make it easy for the hiring team to follow.
Highlight Relevant Metrics: If you have experience with metrics related to customer retention, upselling, or account growth, be sure to include these in your application. Quantifying your achievements can help demonstrate your effectiveness in previous roles.
How to prepare for a job interview at Invicti
✨Showcase Your Customer Success Experience
Make sure to highlight your previous experience in Customer Success or Account Management, especially within the tech industry. Be prepared to discuss specific examples of how you've built relationships with clients and driven customer satisfaction.
✨Demonstrate Your Strategic Mindset
Since this role requires a strategic approach, come ready to discuss how you've used data analysis to inform decisions and drive positive outcomes for customers. Share instances where your strategic thinking led to successful renewals or upsells.
✨Prepare for Cross-Functional Collaboration
The role involves working closely with various teams like Sales, Marketing, and Product. Be ready to talk about your experience collaborating across departments and how you ensure consistent messaging and customer value throughout the organisation.
✨Exhibit Strong Communication Skills
As the voice of the customer, your communication skills are crucial. Practice articulating your thoughts clearly and confidently, whether in presentations or written communication. Prepare to discuss how you've facilitated meetings or conducted Quarterly Business Reviews effectively.
