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For Companies At a Glance
- Tasks: Lead post-sales activities and build strong relationships with enterprise clients.
- Company: Invicti is a leader in application security, protecting over 3,500 organisations globally.
- Benefits: Enjoy remote work, health insurance, paid family leave, and extra vacation days.
- Why this job: Join a dynamic team focused on customer success and personal growth in a diverse environment.
- Qualifications: 5+ years in Customer Success or Sales, with strong communication and organisational skills.
- Other info: Embrace diversity and individuality; we value your unique contributions.
The predicted salary is between 43200 - 72000 £ per year.
Who You Are:
You\’re a seasoned professional who\’s worked closely with enterprise clients in SaaS environments. You understand how to build strong relationships, drive adoption, and help customers achieve meaningful outcomes. You\’re thoughtful, reliable, and focused on delivering long-term value that leads to renewals and growth. You take pride in being a steady partner to your clients and a trusted voice for their business and your own.
Location: Candidates need to be already based in the United Kingdom
What You\’ll Be Doing:
- Lead all post-sales activities for Invicti\’s customers through strong relationship-building, product knowledge, planning, and execution.
- Retain long-term partnerships with customers by independently renewing and expanding successful customers.
- Identify, nurture, and successfully close upsell and cross-sell opportunities within your assigned accounts.
- Act as the voice of the customer within Invicti.
- Work cross-functionally with Sales, Marketing, Product, Engineering and Development to ensure a consistent and strong customer message is embedded in everything we do.
- Establish and oversee the customer\’s adoption, training, and development of best practices to continually drive incremental value and return on the customer\’s investment.
- Conduct Quarterly Business Reviews and identify growth opportunities.
- Analyze data independently to discover insights that drive recommendations for clients
- Track accounts to identify churn risks and work proactively to mitigate those risks.
What You\’ll Need:
- A minimum of 5 years of experience in Customer Success, Sales, Account Management or customer facing roles.
- Experience in identifying customers\’ expansion potential and successfully upselling and cross-selling existing customers.
- Real passion for providing top-notch account management.
- Selling skills and/or background in sales management.
- Strong presentation, meeting facilitation, and written communication skills.
- Familiarity working with large Fortune 500 companies.
- Willingness to travel to customer locations.
- Excellent time management and organizational skills with the ability to track numerous details and initiatives.
- Desire to work in a dynamic organisation where your input is desired to help craft our offerings and how we interact with clients.
- Added language is a bonus.
Who We Are:
Invicti is an application security leader protecting over 3,500 organizations worldwide through our DAST-first Application Security Platform. Our flagship products, Netsparker and Acunetix, enable security and development teams to continuously secure web applications through proprietary proof-based scanning and predictive risk scoring.
Why Invicti?
Your Health & Wellness Matters:
Health Insurance: Taking care of our team goes beyond the office. We offer private health to cover 100% of employee health care and dental premium costs. For dependents, we contribute 75% of the health care and 50% dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective on your first day.
Life Assurance: Covering 3x annual salary
Pension Plan: 4% employer and 5% employee contributions
Employee Assistanc Program: Emotional Support Counseling services – 24/7Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more
Family Leave: 39 week paid leave for birthing parent recovery and 4 week paid leave for non-birthing/bonding parent
We value Adult/ Life Balance :
Excellent working Options: No commuting needed – you\’ll work remotely from your home office location
Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate
Volunteerism: 5 days of paid time off each year to participate in the volunteer activities of your choice
Paid Birthday Off: Take your birthday off to celebrate you!
Mobile Allowance benefit: This allowance will be provided to ensure you have support for work-related communication and tasks.
We Value You:
Employee Recognition: Ongoing recognition & rewards. A culture that emphasizes personal and professional growth
\”At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here – regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We\’re all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry.\”
Strategic Customer Success Manager employer: Invicti Security Corp
Contact Detail:
Invicti Security Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Customer Success Manager
✨Tip Number 1
Network with professionals in the SaaS industry, especially those who have experience in customer success roles. Attend relevant webinars or local meetups to connect with potential colleagues and learn about their experiences at companies like Invicti.
✨Tip Number 2
Familiarise yourself with Invicti's products, such as Netsparker and Acunetix. Understanding how these tools work and their benefits will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the company.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships and driven upsell opportunities in your previous roles. Highlighting measurable outcomes will showcase your ability to deliver long-term value to clients.
✨Tip Number 4
Research the latest trends in customer success and SaaS environments. Being able to speak knowledgeably about industry developments will position you as a well-informed candidate who can contribute to Invicti's growth and customer satisfaction.
We think you need these skills to ace Strategic Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Customer Success, Sales, and Account Management. Focus on specific achievements that demonstrate your ability to build relationships and drive customer adoption.
Craft a Compelling Cover Letter: In your cover letter, express your passion for account management and your understanding of the SaaS environment. Mention how your skills align with Invicti's mission and values, and provide examples of how you've successfully upsold or cross-sold in previous roles.
Showcase Your Communication Skills: Since strong written communication is essential for this role, ensure your application is free from errors and clearly articulates your thoughts. Use concise language and structure your application logically to make it easy for the hiring team to follow.
Highlight Relevant Experience: Emphasise your experience working with enterprise clients, particularly any familiarity with Fortune 500 companies. Include specific examples of how you've contributed to long-term partnerships and driven value for customers.
How to prepare for a job interview at Invicti Security Corp
✨Showcase Your Relationship-Building Skills
As a Strategic Customer Success Manager, your ability to build strong relationships is crucial. Prepare examples of how you've successfully nurtured client relationships in the past, particularly in SaaS environments, and be ready to discuss how you can apply those skills at Invicti.
✨Demonstrate Your Product Knowledge
Familiarise yourself with Invicti's products, such as Netsparker and Acunetix. Be prepared to discuss how these tools can drive customer success and how you would leverage them to enhance client outcomes during your interview.
✨Prepare for Data-Driven Discussions
Since the role involves analysing data to provide insights, come equipped with examples of how you've used data to identify growth opportunities or mitigate churn risks in previous roles. This will demonstrate your analytical skills and strategic thinking.
✨Exhibit Your Communication Skills
Strong presentation and written communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and consider preparing a brief presentation on a relevant topic to showcase your abilities during the interview.
