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- Tasks: Lead a dynamic team to deliver exceptional guest experiences in the automotive industry.
- Company: Join Invicta Group, a century-old leader in automotive excellence.
- Benefits: Earn up to £60K OTE, enjoy a company car, and access mental health support.
- Why this job: Be part of a progressive team that values your unique style and career growth.
- Qualifications: 2+ years in service management or senior advisor role in the motor trade.
- Other info: Enjoy a variety of tasks, autonomy, and opportunities for professional development.
The predicted salary is between 43200 - 72000 £ per year.
Welcome to The Invicta Group – where heritage meets horsepower. With over 100 years of automotive excellence, we are not just selling cars – we are creating unforgettable guest experiences. The Invicta Group operates across multiple locations with brands like Mazda, MG, Subaru, Omoda, and Jaecoo, and introducing Chery to Invicta.
Our management roles are perfect for leaders in their field, who want the freedom to grow their style, customer relationships, and people skills. Working with experts in the industry; developing to progress their careers or to become a master in their field. We are a progressive and innovative group who strives to deliver excellence to our associates.
Our managers have access to an exceptional bonus and commissions scheme, providing a fantastic opportunity to maximise their earnings.
Looking after Our Associates includes:
- Up to £60K OTE with a competitive bonus scheme
- Company Car
- Mental health support, digital GP, nutrition consults – for you and your family
- Cycle to Work scheme – stay fit, save money, help the planet
- 28 days holiday + 8 bank holidays
- Long Service & Annual Recognition Awards
- Associate discounts on MOTs, parts, service, and sales
- Gym, health, and wellbeing discounts
- Vehicle flexi-lease scheme with SOGO Mobility
- Life insurance after 3 months
- Annual Associate Engagement Survey – your voice matters
You are an ambitious and confident individual who thrives to deliver a personalised and unforgettable guest experience and hit your sales targets with your own unique style. You have at least 2 years' experience within the motor trade in a service management or senior advisor role and are now looking to progress your career. You must have the passion and drive to match. You are confident on the computer, with a high level of ability to deliver on processes and compliance requirements. You have a 'Full Clean UK Driving Licence'.
What does a normal day look like?
- A normal day is always different from both yesterday and tomorrow.
- It is a role of variety, autonomy, and diversity.
- Recruit, motivate, develop and retain an aftersales team.
- Drive the business to achieve the budgeted levels required.
- Manage all enquiries coming into the department.
- Deal with any issues that may arise within the dealership.
- Be the liaison between the Guest and the Workshop, making sure it all happens smoothly.
- Talking to guests about all faults, repairs, and the solutions available to them.
- Actively promoting products or services to guests as appropriate.
- Take lead on ensuring that all computerised records are accurate, up to date and clear.
- Use skill to support guests who are dissatisfied with any matters relating to the Service operation, and develop and deliver a solution-driven approach.
- Playing a key role in the day-to-day operation of the business as a whole.
- A successful manager will always deliver a world-class service, with professionalism and integrity.
Grange Motors and Cambria Automobiles are an equal opportunities employer. Your data will be held in line with the General Data Protection Regulations 2018.
Service Manager in Maidstone employer: Invicta Motors
Contact Detail:
Invicta Motors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Maidstone
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on openings at Invicta or other companies.
✨Tip Number 2
Prepare for interviews by researching Invicta Group's values and recent achievements. Show us that you’re not just another candidate, but someone who genuinely aligns with our mission of creating unforgettable guest experiences.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience in service management and how you can bring your unique style to the team. We want to hear how you plan to drive results and enhance customer relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Invicta family and taking your career to the next level.
We think you need these skills to ace Service Manager in Maidstone
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the automotive industry shine through. We want to see that you’re not just looking for a job, but that you’re genuinely excited about creating unforgettable guest experiences with us.
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your relevant experience in service management or senior advisory roles, and don’t forget to mention any specific achievements that demonstrate your ability to hit sales targets and deliver excellent service.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Invicta Motors
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the Invicta Group's history and values. Familiarise yourself with their brands like Mazda and Subaru, and think about how your experience aligns with their mission to create unforgettable guest experiences.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past roles where you've successfully managed a team or resolved conflicts, highlighting your unique style and approach to customer relationships.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with dissatisfied guests or managing service enquiries. Think through potential scenarios and prepare your responses to show your problem-solving skills and commitment to delivering world-class service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.