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- Tasks: Support the practice team with admin duties and be the friendly first point of contact for patients.
- Company: Invicta Health, a non-profit passionate about providing quality primary care services.
- Benefits: NHS Pension, flexible working, learning opportunities, and competitive annual leave.
- Other info: Great progression opportunities in a supportive environment.
- Why this job: Join a caring team and make a real difference in your community's health.
- Qualifications: Strong communication skills and a positive attitude towards patient care.
The predicted salary is between 13000 - 16000 £ per year.
Invicta Health has an exciting opportunity for a Receptionist to join the team on a part time basis, 34 hours per week.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Main duties of the job
As Receptionist, you will provide an important role in supporting the practice team with the day-to-day running of the practice by undertaking a variety of general and clinical administration duties. You will act as the first point of contact for patients contacting the practice and work effectively to receive, assist, and direct them in accessing the appropriate healthcare professional or service in a courteous manner ensuring confidentiality. You will provide a welcoming friendly and positive image to patients and visitors either in person via email or via the telephone portraying the practice in the highest possible professional basis .
About us
Invicta Health is a non-profit company, with a passion for primary care. We have a wide range of services such as hub-based GPs services, GP surgeries, services in Urgent Care Centres and A&E, a Community Primary Care mental health service, GP staff training service and the list is growing all the time.
We are formed by a federation of General Practitioners working in Canterbury and South Kent Coast areas of East Kent. Our aim is to provide local, high quality services for local people by collaborating with other established organisations in the health and social care community.
What perks can we offer you?
- Learning and Development opportunities
- Progression opportunities
- Competitive annual leave entitlement
- Incremental pay progression
- Approved blue light card provider
- Salary Sacrifice Schemes
- Car Lease Scheme
Employee Assistance Programme
Job responsibilities
General Duties
To work collaboratively and professionally with colleagues across Invicta Health, building and maintaining relationships.
To contribute to the development of services, including processes, templates and principles.
To take part in any statutory and mandatory training or other training and development programmes as requested.
Any other reasonable duties as directed by your line manager Front Desk
Tend to the front desk ensuring to greet patients and visitors on their arrival to the practice in a welcoming manner.
Ensure all patients and visitors to the practice are signed in and directed to the relevant waiting area.
Inform the relevant host for example, the GP, Nurse or Practice Manager of any patients or visitors arrival
Accept payments and issue receipts for non-NHS services.
Book ambulances/appropriate transport for patients according to protocols.
Assist patients with requests for Blood Forms, Urine Forms and Xray forms, printing where necessary.
Assist patients to use the POD, checking blood pressure and stats.
Receive samples from patients, refusing those that have not been requested and/or expected.
Keep the reception area, noticeboards and leaflet dispensers clean, tidy and free from obstructions and clutter.
Support in ensuring the reception area remains a calm environment for all. Politely and safely addressing any disruptive behaviours, escalating to management where appropriate.
Registrations and Appointments
Process registrations both regular and temporary ensuring complete information and appropriate ID.
Book in, amend and cancel general (GP/Nurse), clinic (Flu) and third party (Physio) patient appointments in line with practice appointment procedures, ensuring optimum efficiency of the appointment system.
Monitor the incoming E-Consult messages booking an appropriate appointment or directing to the most appropriate department.
Monitor the 111 clinical screen and directing as appropriate
Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols.
Ensure that patients without appointments but who need urgent consultations are booked into appropriate slots and referred to a GP where necessary.
Once trained, chaperone patients to their GP appointment as and when requested, this can include intimate examinations.
Prescriptions and Certificates
Receive and process prescription requests accurately and in accordance with practice guidelines
Raise any prescription queries with the appropriate department including status check of whether it has been issued and where it is.
Advice and guidance
Provide advice (non-medical) and contact details of third party services to patients as required. For example, suggesting a patient contact the Urgent Mental Health Team.
Respond to and/or redirect all general enquiries, explaining procedures where necessary and processing paperwork where required.
Process referrals for the District Nurse
Action EMIS tasks and DOCMAN workflow in a timely manner
Communication
Answer incoming telephone calls in a timely and professional manner, ensuring calls are documented and actioned and/or redirected as appropriate.
Communicate with GPs, Nurses, and the Clinical Team as necessary including passing information across to be processed, chasing documentation, results, and appointment information.
Communicate in writing (letters and electronically) and verbally with a wide range of providers and users of services, including patients; carers; voluntary; social; primary and secondary care providers.
Liaising with GP/Clinicians, forwarding concerns, chasing for samples, letters, prescriptions and other paperwork
Monitor the reception email account and action any requests needed, raising any urgent enquiries to your line manager where relevant
Document information received from patients or third party agencies, accurately on EMIS. For example, urgent blood results from path labs, patients home blood pressure readings and any urgent referral advice provided to them.
Undertake manual and electronic filing and retrieving of paperwork ensuring up-to-date maintenance of both computerised and manual filing systems i.e. patient notes.
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
Equipment and Stock Control
Efficient filling of sample pots, testing kits, appointment cards, registration paperwork and other necessary aids.
Clearing and re-stocking stationery items in work areas as required, ensuring low stock levels are reported to the relevant leads and ensuring a clear desk policy.
Safely accept and record receipt of any vaccine/medication deliveries, ensuring safe storage of items and informing relevant departments
Pack specimens ready for collection by the local hospital.
Opening and locking up of practice premises (where needed) and maintaining security in accordance with practice protocols at all times.
Keep up to date with any new guidance and changes within the team.
Supporting in the training of new reception team members.
Complete any special duties as outlined by your line manager
Person Specification
Experience
- Understand the importance of maintaining patient and data confidentiality. Able to use judgement and experience in helping to determine the relevant urgency of requests for information received from patients and other external organisations. Experience of setting up and maintaining effective administrative filling systems Experience of work involving regular and accurate data inputting
- Knowledge of office management systems and procedures Experience of working with Microsoft packages including, word, excel and power point Experience of working with EMIS and DOCMAN Previous administration experience within a medical environment Knowledge and understanding of the National Health Service
Personal Attributes
- Willingness to learn and adapt to change Highly customer focused Understanding and approachable Strives for excellence. Honest and fair. Leads by example. Positive can do attitude.
Qualifications
- Qualifications
- Good level of education including competent levels of numeracy and literacy
Personal Attributes
- Willingness to learn and adapt to change Highly customer focused Understanding and approachable Strives for excellence. Honest and fair. Leads by example. Positive can do attitude.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Receptionist employer: Invicta Health CIC
Contact Detail:
Invicta Health CIC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
First things first, make sure you know the ins and outs of Invicta Health. Research their services and values so you can chat confidently about how you fit into their mission during interviews. It shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! As a Receptionist, you'll be the friendly face of the practice. Role-play with a mate or in front of a mirror to nail that warm, welcoming vibe. Remember, it’s all about making patients feel at ease from the moment they walk in.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop on what it’s really like to work at Invicta Health. Plus, they might even give you a heads-up on any upcoming opportunities!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, as a Receptionist, you'll be the first point of contact for patients, so showing that you can be welcoming is key.
Tailor Your Application: Make sure to tailor your application specifically for the Receptionist role at Invicta Health. Highlight any relevant experience in administration or customer service, and mention how your skills align with our mission of providing high-quality local services. We love seeing candidates who take the time to connect their background with what we do!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re genuinely interested in joining our team at Invicta Health. We can’t wait to hear from you!
How to prepare for a job interview at Invicta Health CIC
✨Know the Practice Inside Out
Before your interview, take some time to research Invicta Health. Familiarise yourself with their services and values. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Practice Your Communication Skills
As a Receptionist, you'll be the first point of contact for patients. Practise clear and friendly communication. Role-play common scenarios with a friend or family member, focusing on how to greet patients and handle inquiries professionally.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences that highlight your organisational abilities. Think about times when you managed multiple tasks or dealt with challenging situations while maintaining a positive attitude. This will demonstrate your capability to handle the day-to-day running of the practice.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the receptionist role. This shows your enthusiasm and helps you gauge if the practice is the right fit for you.