At a Glance
- Tasks: Be the friendly face of Invicta Health, supporting patients and managing front desk operations.
- Company: Join a passionate non-profit focused on delivering high-quality primary care services.
- Benefits: Enjoy competitive pay, learning opportunities, and a supportive work environment.
- Other info: Flexible part-time hours with potential for career progression.
- Why this job: Make a real difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: Strong communication skills and a willingness to learn are essential.
The predicted salary is between 12 - 15 € per hour.
Invicta Health has an exciting opportunity for a receptionist to join the team on a part time basis, 18 hours per week. This role will be fixed term for 12 months. Working week may consist of the below proposed hours:
- Monday 12:30-18:30
- Thursday or Friday 12:30-18:30
Main duties of the job:
As Receptionist, you will provide an important role in supporting the practice team with the day-to-day running of the practice by undertaking a variety of general and clinical administration duties. You will act as the first point of contact for patients contacting the practice, and work effectively to receive, assist, and direct them in accessing the appropriate healthcare professional or service in a courteous manner ensuring confidentiality. You will provide a welcoming, friendly, and positive image to patients and visitors either in person, via email or via the telephone, portraying the practice in the highest possible professional basis.
About us:
Invicta Health is a non-profit company, with a passion for primary care. We have a wide range of services such as hub-based GPs services, GP surgeries, services in Urgent Care Centres and A&E, a Community Primary Care mental health service, GP staff training service and the list is growing all the time. We are formed by a federation of General Practitioners working in Canterbury and South Kent Coast areas of East Kent. Our aim is to provide local, high quality services for local people by collaborating with other established organisations in the health and social care community.
What perks can we offer you?
- Learning and Development opportunities
- Progression opportunities
- Competitive annual leave entitlement
- Incremental pay progression
- Approved blue light card provider
- Salary Sacrifice Schemes
- Car Lease Scheme
- Employee Assistance Programme
Job responsibilities:
Front Desk:- Tend to the front desk ensuring to greet patients and visitors on their arrival to the practice in a welcoming manner.
- Ensure all patients and visitors to the practice are signed in and directed to the relevant waiting area.
- Inform the relevant host for example, the GP, Nurse or Practice Manager of any patients or visitors arrival.
- Accept payments and issue receipts for non-NHS services.
- Book ambulances/appropriate transport for patients according to protocols.
- Assist patients with requests for Blood Forms, Urine Forms and Xray forms, printing where necessary.
- Assist patients to use the POD, checking blood pressure and stats.
- Receive samples from patients, refusing those that have not been requested and/or expected.
- Keep the reception area, noticeboards and leaflet dispensers clean, tidy and free from obstructions and clutter.
- Support in ensuring the reception area remains a calm environment for all.
- Process registrations both regular and temporary ensuring complete information and appropriate ID.
- Book in, amend and cancel general (GP/Nurse), clinic (Flu) and third party (Physio) patient appointments in line with practice appointment procedures, ensuring optimum efficiency of the appointment system.
- Monitor the incoming E-Consult messages booking an appropriate appointment or directing to the most appropriate department.
- Monitor the 111 clinical screen and directing as appropriate.
- Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice protocols.
- Ensure that patients without appointments but who need urgent consultations are booked into appropriate slots and referred to a GP where necessary.
- Once trained, chaperone patients to their GP appointment as and when requested, this can include intimate examinations.
- Receive and process prescription requests accurately and in accordance with practice guidelines.
- Raise any prescription queries with the appropriate department including status check of whether it has been issued and where it is.
- Provide advice (non-medical) and contact details of third-party services to patients as required.
- Respond to and/or redirect all general enquiries, explaining procedures where necessary and processing paperwork where required.
- Process referrals for the District Nurse.
- Action EMIS tasks and DOCMAN workflow in a timely manner.
- Answer incoming telephone calls in a timely and professional manner, ensuring calls are documented and actioned and/or redirected as appropriate.
- Communicate with GPs, Nurses, and the Clinical Team as necessary including passing information across to be processed, chasing documentation, results, and appointment information.
- Communicate in writing (letters and electronically) and verbally with a wide range of providers and users of services, including patients; carers; voluntary; social; primary and secondary care providers.
- Liaising with GP/Clinicians, forwarding concerns, chasing for samples, letters, prescriptions and other paperwork.
- Monitor the reception email account and action any requests needed, raising any urgent enquiries to your line manager where relevant.
- Document information received from patients or third-party agencies, accurately on EMIS.
- Undertake manual and electronic filing and retrieving of paperwork ensuring up-to-date maintenance of both computerized and manual filing systems (i.e. patient notes).
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
- Efficient filling of sample pots, testing kits, appointment cards, registration paperwork and other necessary aids.
- Clearing and re-stocking stationery items in work areas as required, ensuring low stock levels are reported to the relevant leads and ensuring a clear desk policy.
- Safely accept and record receipt of any vaccine/medicine deliveries, ensuring safe storage of items and informing relevant departments.
- Pack specimens ready for collection by the local hospital.
- Opening and locking up of practice premises (where needed) and maintaining security in accordance with practice protocols at all times.
- Keep up to date with any new guidance and changes within the team.
- Supporting in the training of new reception team members.
- Complete any special duties as outlined by your line manager.
- To work collaboratively and professionally with colleagues across Invicta Health, building and maintaining relationships.
- To contribute to the development of services, including processes, templates and principles.
- To take part in any statutory and mandatory training or other training and development programmes as requested.
- Any other reasonable duties as directed by your line manager.
Person Specification:
Experience:- Understand the importance of maintaining patient and data confidentiality.
- Able to use judgement and experience in helping to determine the relevant urgency of requests for information received from patients and other external organisations.
- Experience of setting up and maintaining effective administrative filing systems.
- Experience of work involving regular and accurate data inputting.
- Knowledge of office management systems and procedures.
- Experience of working with Microsoft packages including Word, Excel and PowerPoint.
- Experience of working with EMIS and DOCMAN.
- Previous administration experience within a medical environment.
- Knowledge and understanding of the National Health Service.
- Able to communicate effectively and collaboratively across varied disciplines.
- Able to work in a well-organised and professional manner, maintaining concentration and accuracy.
- Able to manage conflicting priorities.
- Possess an aptitude for dealing with potentially difficult or demanding situations.
- Good telephone manner.
- Willingness to learn and adapt to change.
- Highly customer focused.
- Understanding and approachable.
- Strives for excellence.
- Honest and fair.
- Leads by example.
- Positive can-do attitude.
- Good level of education including competent levels of numeracy and literacy.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist in Broadstairs employer: Invicta Health CIC
Invicta Health is an exceptional employer, offering a supportive and collaborative work environment that prioritises employee growth and development. With competitive benefits such as learning opportunities, incremental pay progression, and a focus on work-life balance, our part-time receptionist role provides a meaningful chance to contribute to local healthcare while enjoying a welcoming atmosphere in the heart of East Kent.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Broadstairs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Invicta Health. Understand their values and services so you can show how you fit into their mission. It’ll help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the receptionist role, especially your customer service experience. Confidence is key!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit will not only boost your confidence but also show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Receptionist in Broadstairs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the receptionist role at Invicta Health. Highlight your relevant experience in administration and customer service, and show how you can contribute to creating a welcoming environment for patients.
Showcase Your Skills:Don’t forget to mention your skills that align with the job description, like effective communication and organisational abilities. We want to see how you can handle the day-to-day tasks and manage conflicting priorities with ease.
Be Professional Yet Friendly:Since you'll be the first point of contact for patients, it’s important to convey a friendly yet professional tone in your application. Let your personality shine through while maintaining a level of professionalism that reflects our values at Invicta Health.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Invicta Health CIC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist at Invicta Health. Familiarise yourself with their services and how you can contribute to the practice's day-to-day operations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a receptionist, you'll be the first point of contact for patients, so it's crucial to demonstrate excellent communication skills. Practice answering common interview questions clearly and concisely. You might even want to role-play with a friend to get comfortable with handling various scenarios, like dealing with difficult patients or managing multiple tasks.
✨Showcase Your Organisational Skills
Highlight your ability to manage conflicting priorities and maintain an organised workspace. Bring examples from your past experience where you've successfully handled administrative tasks, such as data inputting or managing appointments. This will reassure the interviewers that you can keep the reception area running smoothly.
✨Emphasise Your Customer Focus
Invicta Health values a highly customer-focused approach, so be prepared to discuss how you would ensure a welcoming environment for patients. Share specific examples of how you've gone above and beyond for customers in previous roles, and express your commitment to providing excellent service in a healthcare setting.
