At a Glance
- Tasks: Manage motor claims from start to finish and ensure smooth recovery processes.
- Company: Invicta Fleet, a leader in accident management solutions across the UK.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Other info: Fast-paced role with a focus on customer satisfaction and effective problem-solving.
- Why this job: Join a dynamic team and make a real difference in customers' lives.
- Qualifications: Experience in motor claims handling and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Invicta Fleet specialises in expert accident management solutions for fleets, insurers, brokers, and private drivers across the UK from vehicle recovery to claims resolution. As we continue to grow, we're looking for a motivated Claims & Recovery Handler to join our Manchester team.
The Role
A fast-paced and rewarding position where you'll onboard new claims, manage the customer journey, and progress recovery and payment packs efficiently. You'll be a key point of contact for customers, insurers, solicitors, and third parties — handling claims professionally while maximising recoveries.
Key Responsibilities
- Handle new motor claims from first notification through to settlement
- Gather and verify all relevant claim information and documentation
- Arrange vehicle recoveries, repairs, and replacement hire vehicles
- Prepare and progress payment/recovery packs to insurers and third parties
- Liaise with insurers, engineers, solicitors, garages, and recovery agents
- Maintain regular client contact and provide claim updates throughout
- Ensure claims are managed in line with guidelines and company procedures
- Accurately update internal claims management systems
- Work proactively to progress claims and maximise recoveries
What We’re Looking For
- Previous experience in credit hire, motor claims handling, or recoveries
- Strong understanding of the motor claims process
- Excellent communication and customer service skills
- Ability to manage a busy caseload and prioritise effectively
- High attention to detail and strong organisational skills
- Proactive, solution-focused attitude with confidence working independently or in a team
Recoveries/Claims Handler in Manchester employer: Invicta Fleet Limited
Invicta Fleet is an exceptional employer, offering a dynamic work environment in Manchester where employees can thrive in the fast-paced world of accident management. With a strong focus on professional development, our team enjoys comprehensive training and growth opportunities, alongside a supportive culture that values collaboration and excellence in customer service. Join us to be part of a dedicated team that makes a real difference in the lives of our clients while enjoying the benefits of working for a leading company in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Recoveries/Claims Handler in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand Invicta Fleet's services and values so you can show how you fit in. Tailor your answers to highlight your experience in claims handling and customer service.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about your skills and experiences. Focus on how you've successfully managed claims and maximised recoveries in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at Invicta Fleet.
We think you need these skills to ace Recoveries/Claims Handler in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims & Recovery Handler role. Highlight any relevant experience in motor claims handling or recoveries, and don’t forget to showcase your communication skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your previous experience aligns with what we’re looking for. Keep it concise but impactful!
Showcase Your Skills:In your application, be sure to highlight your organisational skills and ability to manage a busy caseload. We want to see how you can handle multiple tasks while keeping everything on track!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Invicta Fleet Limited
✨Know Your Claims Process
Make sure you brush up on the motor claims process before your interview. Understand the key stages from first notification to settlement, as this will show your potential employer that you're not just familiar with the role but also genuinely interested in it.
✨Showcase Your Communication Skills
Since you'll be liaising with various stakeholders like insurers and solicitors, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations, to demonstrate your customer service skills.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage a busy caseload. Think of specific strategies or tools you use to stay organised and prioritise tasks. This will highlight your ability to handle multiple claims efficiently, which is crucial for the role.
✨Prepare Questions About the Company
Research Invicta Fleet and prepare thoughtful questions about their operations and culture. This shows that you're proactive and engaged, plus it gives you a chance to assess if the company aligns with your values and career goals.
