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- Tasks: Join our TechHub team to provide tech support and learn about cutting-edge technologies.
- Company: Fidelity International, a purpose-driven investment solutions provider with a 50-year heritage.
- Benefits: Earn £24,750 plus a £500 sign-on bonus, with training and career development opportunities.
- Why this job: Gain hands-on experience in tech support while making a real impact on employee productivity.
- Qualifications: 5 GCSEs or equivalent; strong interest in technology and customer service skills.
- Other info: Inclusive culture with networking events and potential for full-time roles after the apprenticeship.
The predicted salary is between 800 - 1167 £ per month.
You will join as part of the Investment20/20 programme.
Department: Technology
Location: Kingswood, Surrey
Job Type: 2-year Fixed Term Contract
Salary: £24,750 with a £500 sign-on bonus
At Fidelity International, we see our apprentices as a vital part of our business. We’ll give you the support and training you need to succeed, whilst gaining a qualification. In return, you’ll help us deliver world class services and become highly knowledgeable about our business.
The TechHub is a passionate team providing day to day technology support, consultation and training services to internal employees. The individual teams respond to faults raised by employees via the TechHub Service Desk, undertake all new installations and moves of IT equipment and resource a wide range of tasks as part of infrastructure projects.
The team also provides an important interface into the user base and other Technology teams, providing support services around the following technologies:
- Building and supporting laptops, desktops, mobile and desk phones
- VPN and Citrix to support remote working
- Basic network and patching in buildings
- O365 services and many other applications in use by the business
Support is provided face to face via open technology “hubs” where the TechHub team welcome users to drop in and seek assistance, via desk visits or over the phone.
This role is part of a support team that provides support to Fidelity employees. You will have the responsibility of learning the TechHub policies and operating procedures as they assist the TechHub engineers in daily activities. The role involves exposure to a wide range of technologies, learning how these interact together and the processes for their delivery. Although the role is a technical role, it will also include a communication aspect related to end-user communication and engagement. This is a customer facing role that provides technical support and training to employees.
We’re looking for people that are interested in both the industry and the sector but ultimately those that are looking for a career which will reward them in both job satisfaction and development. During your apprenticeship, you will gain important insights and skills which will prepare you well for your future career, as well as learning from some of the best in the industry.
What we look for:
- Working knowledge of Microsoft O365 services – Outlook, Office (e.g., Word, PowerPoint, Excel) etc.
- Keen interest in learning new technologies
- Knows how to use a PC/Mac and mobile applications and would like to learn more
- Strong customer-service focus, with a positive, ‘can do’ attitude
- Organised with good attention to detail
- An inquiring mind to aid you with troubleshooting issues
- Good communicator and not afraid to ask for help
- Flexible team player, comfortable in a multi-national environment
We welcome applications from students from all educational backgrounds. If you’re inquisitive and ambitious, an apprenticeship at Fidelity could be a great opportunity for you.
As a minimum requirement you’ll need to:
- A minimum of 5 GCSEs or Level 2 Apprenticeship equivalent (apprenticeship or BTEC in a related subject)
- STEM subjects would also be beneficial to your application.
- Have good computer skills (knowledge of Microsoft Word, Excel and Power Point preferred)
- Have excellent communication skills
- Have the Right to Work in the UK
- Have lived in the UK for 3+ years
- Be available to join us in September 2026
Training and Development
Over your two-year apprenticeship programme, you’ll learn how our TechHub teams contribute to making our organisation work seamlessly, and build your knowledge of the wider business. You’ll start your apprenticeship with a mini-induction, during which we’ll introduce you to investment management and how it fits into the City. After that, there are many more ways to develop your skills as your apprenticeship progresses.
At every stage, your development will be underpinned by the best apprenticeship training and professional certified courses. Unlike other firms that hire on a volume basis, we take on a select number of apprentices. You will be highly valued here, so your development is heavily invested in from day one.
Social and networking events will help you get to know our people and culture. All the while you’ll be learning on the job, working to clear goals and understanding your own potential. During your time with us you’ll get to learn even more about what you enjoy, what you’re great at, and how to develop the career path that’s perfect for you. Our apprenticeship programmes may even lead to full-time opportunities, if that’s what you’re looking for.
Our application window closes on Sunday, 29 March 2026 at 23:55 GMT. Please note that there are 3 online assessments which you’ll need to complete by the time the window closes. They take around 40 minutes to complete, so make sure you give yourself plenty of time. All assessment centres are expected to take place March and April 2026. However, we process applications on a rolling basis, and therefore an early application is advised.
As part of our commitment to inclusion, we are a disability-friendly company. As such, we will welcome a conversation with you if you feel you might benefit from any adjustments to perform to the best of your ability during the recruitment process and beyond.
For any enquiries regarding your application, you can contact us at earlycareersatfidelity@fil.com. Please note this mailbox is not monitored on weekends or public holidays.
Technology Desktop Support Apprenticeship Programme – Surrey in Kingswood employer: Investment2020
Contact Detail:
Investment2020 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Desktop Support Apprenticeship Programme – Surrey in Kingswood
✨Tip Number 1
Get to know the company! Research Fidelity International and understand their values and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves customer interaction, being able to clearly explain technical issues is key. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Attend any relevant events or webinars where you can meet people from Fidelity or the tech industry. Building connections can give you insider tips and might even lead to job opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about landing this apprenticeship. Don’t wait until the last minute!
We think you need these skills to ace Technology Desktop Support Apprenticeship Programme – Surrey in Kingswood
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for technology and customer service in your application. Share any relevant experiences or projects that highlight your interest in the field, as this will help you stand out!
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your skills with Microsoft O365 and any tech-related coursework or projects. We want to see how your background aligns with what we do at Fidelity.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this apprenticeship. Be genuine and let your personality shine through. We love to see applicants who are not just qualified but also a great fit for our culture.
Apply Early!: Don’t wait until the last minute to submit your application. We process applications on a rolling basis, so getting yours in early can give you a better chance. Head over to our website and get started!
How to prepare for a job interview at Investment2020
✨Know Your Tech
Familiarise yourself with the technologies mentioned in the job description, especially Microsoft O365 services. Brush up on your knowledge of laptops, desktops, and mobile devices, as well as VPN and Citrix. This will show your genuine interest and readiness to dive into the role.
✨Show Your Customer Service Skills
Since this is a customer-facing role, be prepared to discuss your approach to providing excellent support. Think of examples where you've helped someone solve a problem or provided assistance. A positive, 'can do' attitude will go a long way!
✨Ask Questions
Don’t hesitate to ask questions during the interview. It shows you're engaged and eager to learn. Inquire about the team dynamics, the types of projects you might work on, or how they measure success in the apprenticeship. This demonstrates your curiosity and willingness to grow.
✨Be Yourself
Fidelity values diversity and inclusion, so be authentic in your responses. Share your unique experiences and perspectives. This not only helps you stand out but also aligns with their culture of celebrating differences. Remember, they want to see the real you!
