At a Glance
- Tasks: Check tickets, assist customers, and ensure smooth operations during events.
- Company: Join the Edinburgh Trams team and be part of a vibrant transport network.
- Benefits: Flexible hours, great team environment, and opportunities for personal growth.
- Other info: Perfect for those who love working in a dynamic, fast-paced environment.
- Why this job: Be the face of Edinburgh Trams and create memorable experiences for passengers.
- Qualifications: Great personality, strong communication skills, and a passion for customer service.
The predicted salary is between 22000 - 26400 £ per year.
- Job Vacancies
- Assistant Manager – Shop
As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around.
You will engage and motivate the team and ensure they have what they need to do an amazing job.
You’ll lead the shop across in‑shop, delivery, Click+Collect and drive‑thru channels, ensuring customers enjoy a brilliant experience whether shopping in‑store or online.
- Engage and motivate the staff to deliver outstanding results.
- Oversee daily operations in the manager’s absence.
- Ensure a seamless customer experience across all channels.
- Sales Assistant – Beaverbrooks
You’ll passionately sell stunning diamonds, jewellery and watches, creating moments that last a lifetime for every customer.
You’ll encourage love and appreciation for our products by knowing each item’s uniqueness and listening to customers’ needs and budgets so you can help them find the perfect piece for their occasion.
- Provide exceptional customer service and product knowledge.
- Identify customer needs and budget to recommend suitable items.
- Deliver memorable in‑store and online sales experiences.
- Ticketing Services Assistant – Edinburgh Trams
Checking tickets onboard trams and at network stations, responding to customer queries, providing assistance, and maintaining revenue protection and crowd control during major events.
- Check and issue tickets on trams and across the tram network.
- Assist customers, answering queries and providing ticket‑related information.
- Support tram drivers with emergency response procedures and communications with the Operation Control Room.
- Ensure revenue protection and crowd control at major events.
Qualifications
Ideal candidates will possess a great personality, excellent verbal communication skills, strong customer service skills, be well‑presented, have a passion for learning, work effectively in a small team, demonstrate good attention to detail, and uphold high‑performance standards.
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Ticketing Services Assistant (Edinburgh Trams) employer: Investinwestlothian
At CAS Contract Cleaning, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and professionalism. Our employees benefit from comprehensive training and growth opportunities, ensuring they can develop their skills while contributing to a clean and safe environment across various locations in West Lothian. With a focus on health and safety, we provide our staff with the tools and resources needed to excel in their roles, making us a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing Services Assistant (Edinburgh Trams)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Investinwestlothian. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Investinwestlothian before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Ticketing Services Assistant (Edinburgh Trams)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Investinwestlothian:Your cover letter is your chance to shine! Tell us why you want to work at Investinwestlothian specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Investinwestlothian!
How to prepare for a job interview at Investinwestlothian
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
