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- Tasks: Join the service desk team to provide database support on MSSQL and Oracle.
- Company: Cathcart Technology is a forward-thinking IT company based in Edinburgh.
- Benefits: Enjoy a competitive salary, modern tech environment, and opportunities for skill development.
- Why this job: Kickstart your IT career in a supportive team with real impact on customer satisfaction.
- Qualifications: Must be an IT graduate with knowledge of relational databases; customer service experience is a plus.
- Other info: Flexible shift patterns with night and day shifts available.
The predicted salary is between 18000 - 25000 £ per year.
Job Title: Graduate Database Support Consultant
Company Name: Cathcart Technology
Location: Edinburgh
Hours / Days Of Work: Shift Patterns: Out of hours ** Nightshift from 6:30pm to 7:30am ** Dayshift from 07:30am to 06:30pm 39 hours per week on rotational basis. (3 days per week)
Job Type: Full-Time
Salary: Up to £25000.00 per annum
Job Description:
They are looking for an ambitious grad with a passion for IT to join their team in Edinburgh and assist with their support service that they offer to their customers.They have invested heavily in their tech in recent years so you\’ll be working within both a modern and challenging environment which will have massive benefits to you in terms of developing skills and trailblazing a career path.Day to day, you will be working as part of the service desk team where you will carry out basic database support on MSSQL and Oracle. This relies heavily on your ability to keep on top of any tickets that come through and resolving issues where possible. They don\’t expect your skills to be overly advanced (being a grad), so you will work closely with senior members of the team and escalate tickets as and when needed.
Experience And Qualifications:
IT graduate with a solid educational background is a must.Experience with relational databases such as Oracle or SQL Server would be a distinct advantage** Good working knowledge of data entry, maintenance and management of enterprise solution products** Good Knowledge or working experience with enterprise software would be highly desirable** Ability to learn new software products quickly combined with a genuine interest & enthusiasm** Excellent communication skills, combined with previous experience in a customer facing technical Service Desk environment
Application Process:
Apply via link below
#J-18808-Ljbffr
Graduate Database Support Consultant (Cathcart Technology) employer: Investinwestlothian
Contact Detail:
Investinwestlothian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Database Support Consultant (Cathcart Technology)
✨Tip Number 1
Familiarise yourself with MSSQL and Oracle databases. Even if you don't have extensive experience, showing that you've done some self-study or completed relevant projects can really impress the hiring team.
✨Tip Number 2
Highlight your customer service skills. Since this role involves working on a service desk, be prepared to discuss any previous experiences where you've successfully resolved customer issues or provided technical support.
✨Tip Number 3
Demonstrate your enthusiasm for IT and learning new technologies. Be ready to share examples of how you've quickly adapted to new software or tools in the past, as this will show your potential to grow in the role.
✨Tip Number 4
Prepare for shift work discussions. Since the role involves night shifts, think about how you can manage your time effectively and maintain a healthy work-life balance, and be ready to discuss this during your interview.
We think you need these skills to ace Graduate Database Support Consultant (Cathcart Technology)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your educational background in IT and any relevant experience with relational databases like Oracle or SQL Server. Emphasise your communication skills and any customer-facing roles you've had.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT and your eagerness to learn. Mention specific examples of how you've dealt with technical issues or worked in a team environment, as this role involves collaboration with senior members.
Highlight Relevant Skills: Clearly outline your knowledge of data entry, maintenance, and management of enterprise solutions. If you have experience with enterprise software, make sure to mention it, as this is highly desirable for the role.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves managing support tickets.
How to prepare for a job interview at Investinwestlothian
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Talk about any projects or experiences that sparked your interest in IT, as this role requires a genuine passion for the field.
✨Familiarise Yourself with Databases
Brush up on your knowledge of relational databases like MSSQL and Oracle. Be prepared to discuss any relevant coursework or projects you've completed, as well as how you would approach basic database support tasks.
✨Demonstrate Your Problem-Solving Skills
Since the role involves resolving customer issues, think of examples where you've successfully tackled problems in the past. Highlight your ability to stay organised and manage multiple tickets effectively.
✨Prepare for Customer Interaction Scenarios
Given the customer-facing nature of the role, be ready to discuss how you would handle various customer service situations. Practice articulating your communication style and how you would ensure customer satisfaction.
