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- Tasks: Be the voice of Virgin Money, guiding customers through digital solutions and financial queries.
- Company: Join Virgin Money, a leading financial services provider focused on customer empowerment.
- Benefits: Enjoy flexible working options, a supportive team culture, and opportunities for personal growth.
- Why this job: Make a real impact by helping customers manage their finances confidently and effectively.
- Qualifications: Experience in fast-paced customer service and excellent communication skills are essential.
- Other info: Bonus points for financial services experience, but it's not a deal-breaker!
The predicted salary is between 28800 - 43200 £ per year.
Job Type: Full-Time
Job Description:
Be the Voice of Virgin Money, Guide customers over the phone, offering extra help and sharing how they can use our digital solutions.• Empower Customers, From navigating mobile and online banking to addressing everyday queries, you\’ll help customers feel confident in managing their finances.• Assist our Vulnerable Customers By identifying customers who may be vulnerable, you’ll provide them with the relevant support and where necessary record any support needs to ensure we are mindful and aware of their needs moving forward.• Deliver Exceptional Service, if customer service and doing the right thing are your passions, we want you on our team!• Having brilliant inbound conversations, develop skills to deliver the right outcomes for our customers.• Build Rapport, use your excellent communication skills to understand and help customers.• Discover Solutions, Ask the right questions to explain our products, services, and digital applications in a way customers understand.
Experience And Qualifications:
Strong experience of working within a fast paced, technology-led customer service environment.• Impeccable communication with experience of making in the moment decisions within a Contact Centre environment.• Proven track record of assisting vulnerable customers by asking questions and providing support.• A caring, positive attitude with a genuine desire to exceed our customers’ expectations.• A flexible and positive working approach to suit customer needs and business demands.• Experience of using Microsoft office applicationsIt’s a bonus if you have but not essential• Some financial services experience• Knowledge of banking product
Application Process:
Apply via link below.
#J-18808-Ljbffr
Customer Experience Advisor (Virgin Money) employer: Investinwestlothian
Contact Detail:
Investinwestlothian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor (Virgin Money)
✨Tip Number 1
Familiarise yourself with Virgin Money's products and services. Understanding their offerings will help you answer customer queries more effectively and demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This will prepare you for the types of conversations you'll have with customers, especially when addressing their concerns or assisting vulnerable customers.
✨Tip Number 3
Research common challenges faced by customers in the banking sector. Being aware of these issues will enable you to empathise with customers and provide tailored solutions during your calls.
✨Tip Number 4
Showcase your adaptability by being ready to discuss how you've handled fast-paced environments in the past. Highlighting your ability to make quick decisions will resonate well with the hiring team at Virgin Money.
We think you need these skills to ace Customer Experience Advisor (Virgin Money)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Virgin Money is looking for in a Customer Experience Advisor. Pay attention to the key responsibilities and required skills, as these will guide your application.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in fast-paced environments. Emphasise any experience you have with vulnerable customers and your ability to communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Virgin Money's values. Use specific examples from your past experiences to demonstrate how you meet their requirements.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Investinwestlothian
✨Showcase Your Communication Skills
As a Customer Experience Advisor, you'll need to demonstrate impeccable communication skills. Practice articulating your thoughts clearly and concisely, and be prepared to showcase how you've effectively communicated with customers in the past.
✨Demonstrate Empathy and Understanding
Since you'll be assisting vulnerable customers, it's crucial to show that you can empathise with their situations. Prepare examples of how you've supported customers in challenging circumstances and how you approached those conversations with care.
✨Familiarise Yourself with Digital Solutions
You'll be guiding customers through digital banking solutions, so make sure you're comfortable with the technology. Brush up on Virgin Money's digital offerings and be ready to explain them in simple terms during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific instances where you've had to make quick decisions in a fast-paced environment, and be ready to discuss the outcomes of those decisions.
