At a Glance
- Tasks: Engage with guests over the phone and help them book their perfect stay.
- Company: Join Macdonald Hotels & Resorts, a leader in hospitality.
- Benefits: Earn up to £24,784.50 per year with flexible shifts and great perks.
- Other info: Work in a supportive team environment with opportunities for growth.
- Why this job: Be the friendly voice that creates memorable experiences for guests.
- Qualifications: Previous sales or customer service experience is a plus.
The predicted salary is between 28200 - 32000 £ per year.
Location: Bathgate
Hours / Days Of Work: A flexible shift pattern will be offered to cover weekend and early evening opening hours. Full time is available. Opening times are currently 0900-1900 Mon-Fri and 0900-1700 Sat & Sun.
Job Type: Full-Time
Salary: Up to £24,784.50 per year
Job Description:
- Answer incoming calls from prospective guests with a view to following through to a booking.
- Be a fountain of knowledge about locations, features, prices etc., describing the benefits and tailoring the information to each potential guest. Keeping up to date with the latest offers and promotions provided by marketing activity.
- Ensure a high level of accuracy and care when dealing with customer information.
- An element of outbound calls to existing guests adding extra value to bookings.
Experience and Qualifications:
- Experience in a similar sales or customer service role, preferably telephone based, with a passion for working to business sales forecasts.
- Computer literate with a good grasp of Microsoft Office.
- Excellent verbal and written communication.
- Proficient in English.
- Friendly and customer focused.
- Team focused but can work on own initiative.
Sales Advisor\/Customer Service in Bathgate employer: Investinwestlothian
Macdonald Hotels & Resorts is an exceptional employer, offering a vibrant work culture in the picturesque location of Bathgate. With flexible shift patterns and a commitment to employee growth, we provide comprehensive training and development opportunities, ensuring our team members thrive in their roles. Join us to be part of a supportive environment where your contributions are valued, and enjoy competitive salaries alongside a range of benefits that enhance your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor\/Customer Service in Bathgate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Investinwestlothian. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Investinwestlothian before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Advisor\/Customer Service in Bathgate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Investinwestlothian:Your cover letter is your chance to shine! Tell us why you want to work at Investinwestlothian specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Investinwestlothian!
How to prepare for a job interview at Investinwestlothian
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
