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- Tasks: Manage and maintain IT services, ensuring accurate information on assets and configurations.
- Company: Join a forward-thinking IT team focused on service excellence.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
- Why this job: Be at the forefront of IT service management and make a real difference.
- Qualifications: A Level IT or equivalent, with ITIL certifications preferred.
The predicted salary is between 45000 - 55000 £ per year.
This role is accountable for the design, operation, management and maintenance of the IT CMDB, Service Catalogue, Service Pipeline and overall Service Portfolio, responsible for onboarding new services, updating live services and retiring discontinued services, and the control and development of IT assets and configuration items required to deliver excellent IT services, to ensure accurate, consistent, reliable information regarding service assets, configuration items and both live and upcoming services are available to IT stakeholders as and when required.
The role is responsible for the following areas:
- Work with the ITSM Manager to develop, manage and promote the IT Service Portfolio and Service Catalogue.
- Day to day identification, control, management and protection of assets throughout their lifecycle including software licences.
- Day to day identification, control, record, report, audit and verify services and other configuration items.
- Ownership and day to day management, maintenance and development of the Service Portfolio and its constituent elements, working closely with the Service Design & Transition Manager to ensure an accurate service pipeline and service catalogue.
KEY RESPONSIBILITIES
- Build the practice, developing processes and procedures.
- Create a Configuration Management Plan.
- Working with the ITSM Manager, design, develop and implement the Service Management/ITIL processes that are to be used in Group IT for configuration and service catalogue.
- Own the service asset, configuration and catalogue strategy and roadmap, ensuring it aligns with service portfolio decisions, service design policies, and organisational goals.
- Provide asset, configuration and catalogue management expertise and guidance to members of the ITSM team and other internal stakeholders from both an operational and governance perspective.
- Support the development of a new CMDB, helping to define its structure, including Configuration Item (CI) types, naming conventions, attributes and relationships.
- Design, develop and implement a structured Service Catalogue, Service Pipeline & CMDB using asset information gathered from discovery tools.
QUALIFICATIONS
- A Level IT, BTEC in Computing or equivalent.
- MCP or equivalent.
- ITIL V3/V4 Foundation (essential).
- ITIL V4 Practitioner: IT Asset Management, Service Configuration Management and/or Service Catalogue Management (preferred) or equivalent ITIL V3 Intermediate certifications.
- ITIL V4 Practice Manager or Managing Professional (desirable).
Service Configuration Manager in York employer: Investigo
Contact Detail:
Investigo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Configuration Manager in York
✨Tip Number 1
Network like a pro! Reach out to folks in the IT service management space, especially those who are already working in roles similar to Service Configuration Manager. Attend industry meetups or webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with ITIL processes and configuration management. Use real-life examples to demonstrate how you've successfully managed service portfolios or improved service catalogues in the past.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest in working with them. Tailor your message to show how your skills align with their needs, especially around service asset and configuration management.
✨Tip Number 4
Prepare for interviews like a champ! Research the company’s current service portfolio and think about how you can contribute to their goals. Be ready to discuss how you would approach building and maintaining their CMDB and service catalogue. Confidence is key, so practice your pitch!
We think you need these skills to ace Service Configuration Manager in York
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Configuration Manager role. Highlight your experience with IT service management, configuration management, and any relevant ITIL certifications. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention specific projects or achievements that relate to the job description.
Showcase Your Technical Skills: Since this role involves managing IT assets and configuration items, be sure to showcase your technical skills. Mention any tools or methodologies you've used in the past, especially those related to CMDBs and service catalogues. We love seeing practical examples!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Investigo
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially the V3 and V4 frameworks. Be ready to discuss how you've applied these principles in past roles, particularly in service configuration management and asset management.
✨Showcase Your Process Development Skills
Prepare examples of processes or procedures you've developed in previous positions. Highlight how these contributed to better service delivery or improved asset management, as this role heavily focuses on building practices and creating a Configuration Management Plan.
✨Understand the Service Portfolio
Familiarise yourself with the concept of a Service Portfolio and Service Catalogue. Be prepared to discuss how you would manage and promote these within an organisation, and think about any innovative ideas you could bring to the table.
✨Demonstrate Stakeholder Engagement
This role involves working closely with various stakeholders. Think of examples where you've successfully collaborated with teams or influenced decision-making. Show that you can provide guidance and expertise effectively to both operational and governance perspectives.