At a Glance
- Tasks: Provide 1st line IT support and troubleshoot tech issues for users.
- Company: Join a leading FTSE 100 company with a supportive culture.
- Benefits: Competitive salary, annual bonus, pension contributions, and hybrid work.
- Other info: Great opportunities for progression into advanced IT roles.
- Why this job: Kickstart your IT career with training and real-world experience.
- Qualifications: IT degree or qualification; customer service skills are a plus.
The predicted salary is between 31500 - 38500 £ per year.
We are supporting a FTSE 100 company looking for a Tier 1 IT Service Desk Analyst to join their IT Service Desk team and act as the first point of contact for IT issues and requests across the business.
Importantly, this isn’t a role where you need to know all of the technology from day one. Our client is happy to consider candidates who have a relevant IT degree or qualification and a genuine passion for starting a career in IT support. You’ll be trained on the technologies and systems you’ll be supporting once you join.
You’ll be responsible for:
- Providing 1st line IT support across Windows, Microsoft Office, access and general troubleshooting
- Taking calls, logging and prioritising tickets
- Managing incidents through to resolution or escalating to 2nd/3rd line
- Working to SLAs and keeping users updated
- Supporting hardware, software and user access queries
- Occasionally providing on-site support at their York
They’re looking for someone with either 1st line/customer-facing IT support experience, or someone with the right IT qualification who is keen to break into support. Strong communication, customer service and a willingness to learn are key.
The package:
- ~£29,036 salary
- ~12% annual bonus
- ~ Pension contribution matched up to 8%
- ~ Hybrid – 2 days per week in the York office
- ~ Training and progression into 2nd line and beyond
If you’ve got an IT degree/qualification, enjoy working with people and want to build a career in IT support, I’d be really keen to speak with you.
IT Support and Service Desk Operator in York employer: Investigo
Join a leading FTSE 100 company in York as an IT Support and Service Desk Operator, where you will be part of a dynamic team that values growth and development. With a competitive salary, a generous bonus structure, and a commitment to training, this role offers a fantastic opportunity for those looking to kickstart their IT career in a supportive environment. Enjoy a hybrid work model that promotes work-life balance while being part of a culture that encourages learning and progression.
