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- Tasks: Join us as a Unified Communications Engineer, managing network services like telephony and video conferencing.
- Company: Be part of a dynamic team focused on innovative network solutions in a hybrid work environment.
- Benefits: Enjoy a flexible hybrid schedule with 2 days onsite and opportunities for continuous service improvement.
- Why this job: This role offers hands-on experience with cutting-edge technology and the chance to impact customer communications.
- Qualifications: You need solid knowledge of TCP/IP, LAN/WAN, and experience with cloud-based telephony systems.
- Other info: This is a 6-month contract role inside IR35, perfect for tech-savvy individuals looking to grow.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Unified Communications Engineer
Permanent
York- Hybrid – 2 days a week onsite
The role will be responsible for customer facing Unified Network based services such as Unified Communications, Telephony, Mobile Services and Video Conferencing.
Development of the UC network strategy including network design and roadmap.
Knowledge and experience:
- Day to day operational performance of the UC network to agreed SLAs and KPIs.
- Changes to the UC network to meet ongoing business demands.
- Cloud Based telephony systems – Ring Central, 8×8
- Delivering continuous service improvement
- Emergency response to critical incidents.
- Thorough knowledge of TCP/IP and concepts including LAN, WAN and WLAN.
- Experience of running network security.
- Proven technical experience of local area networks, internet services, telephone systems, call centre services, mobile services, video conferencing, telephony and other hardware and software.
- Experience of working with third party providers of network services.
- Unified communications solution delivery and support.
- Delivering/supporting fixed line and NGN/VGN services.
- Delivering mobile technology (hardware and services).
- Video conferencing solution architecture and delivery.
- Experience of running an MDM solution.
- Technical knowledge of customer network systems.
If you are interested and looking for a new role, please apply with a copy of your CV or email emma.mayfield@investigo.co.uk
Unified Communications Engineer employer: Investigo
Contact Detail:
Investigo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unified Communications Engineer
✨Tip Number 1
Fokussiere dich auf deine Erfahrung mit Unified Communications und Cloud-basierten Telefonsystemen. Bereite konkrete Beispiele vor, wie du in der Vergangenheit ähnliche Systeme implementiert oder optimiert hast.
✨Tip Number 2
Zeige dein Verständnis für Netzwerkdesign und -strategie. Informiere dich über aktuelle Trends und Technologien im Bereich Unified Communications, um während des Gesprächs fundierte Diskussionen führen zu können.
✨Tip Number 3
Bereite dich darauf vor, über deine Erfahrungen mit der Zusammenarbeit mit Drittanbietern von Netzwerkdiensten zu sprechen. Zeige, wie du erfolgreich Projekte mit externen Partnern umgesetzt hast.
✨Tip Number 4
Hebe deine Fähigkeiten im Umgang mit kritischen Vorfällen hervor. Sei bereit, Beispiele zu nennen, wie du in der Vergangenheit auf Notfälle reagiert hast und welche Maßnahmen du ergriffen hast, um die Servicequalität aufrechtzuerhalten.
We think you need these skills to ace Unified Communications Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Unified Communications Engineer position. Highlight key responsibilities and required skills, such as experience with cloud-based telephony systems and knowledge of TCP/IP.
Tailor Your CV: Customize your CV to reflect your relevant experience in Unified Communications and network services. Emphasize your technical skills, particularly in areas like LAN, WAN, WLAN, and any specific technologies mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that connects your background to the job requirements. Discuss your experience with customer-facing services, incident response, and continuous service improvement, showcasing how you can add value to their team.
Highlight Relevant Projects: If applicable, include specific projects or achievements related to Unified Communications and network strategy development. This could involve successful implementations of video conferencing solutions or improvements in operational performance against SLAs.
How to prepare for a job interview at Investigo
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with Unified Communications technologies, especially cloud-based telephony systems like Ring Central and 8x8. Highlight specific projects where you successfully implemented or managed these systems.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've responded to critical incidents in the past. Discuss your approach to troubleshooting and how you ensure operational performance meets SLAs and KPIs.
✨Understand the Business Needs
Research the company’s current UC network strategy and be ready to suggest improvements or adaptations based on ongoing business demands. This shows that you are proactive and understand the importance of aligning technology with business goals.
✨Familiarize Yourself with Network Security
Since experience in running network security is crucial, brush up on your knowledge of security protocols and practices. Be ready to discuss how you have ensured the security of UC networks in previous roles.
